Introducing Live Call and Chat Control in My Halloo

We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.

My Halloo Live Interaction panel showing live call and chat instances.
Live call and chat control in My Halloo
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Enhanced Voicemail Helps You Work Without Trying

voicemailWe all have our bad days where we don’t want to talk on the phone. You might have laryngitis, had a family member die recently, or you just don’t feel like talking to someone. That’s the beauty of Halloo’s Enhanced Voicemail. If you don’t feel like talking on the phone, you won’t miss your phone calls. You also won’t need another person to screen your calls for you. Continue reading

Waiting in Line on the Line

4Whenever I call my doctor’s office, I groan because I know I am going to be put on hold almost immediately and since it is my doctor, I need to actually stay on the line.  However, if I call a company to just ask about a product or get location/hours info and I get put on hold, I almost immediately hang up. Continue reading

Why Choose a Distributed Workforce?

Distributed workforces are the way of the future for many businesses. But what does that mean? Simply that your company’s team is not all in the same physical location. Increasingly, employees work from a variety of locations like coffee shops and libraries. Many companies today strategically choose freelance and contract employees who work remotely, and the percentage of such workers is increasing.  According to the GlobalWorkplaceAnalytics.com statistics, 20-25% of the U.S. workforce teleworks, at least partially. There are many reasons that businesses are making this choice. Continue reading

Choosing the Right Telecommunications Tools for Today’s Business

Telecommunications tools for today’s business have come a long way. While older technology still exists, there are distinct advantages in keeping up with the advancements in business technology. Users can do more in less time. Delivering exceptional customer service is distinctly easier. Staying in touch from anywhere is doable. The right telecommunications tool can make all the difference for your business, but are you looking for the right aspects in your telecommunications tools? Continue reading

How To Know When Your Business Needs an Extra Phone Line

As your small business grows, you will find yourself wondering about the timing of adding certain things to help your business expand even more. One of these is the addition of more phone lines. While not every company needs multiple lines, there are ways to help you figure out if your business is ready.

As you are considering adding an extra phone line for your business, ask yourself these questions. Continue reading