Category Archives: Customer Relationship Management

Add Live Video to your Website in under 5 minutes!

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Halloo Video Chat WIdgetLooking for a more personal way to teach, sell, coach, advise, or connect with your customers? We’re thrilled to announce the new Halloo Video Chat Widget for your website.

Learn how to install this remarkable new tool in under 5 minutes on your site so that you can live chat, call or video with your customers with no special software or plugins required!

Build a true multi-media contact center

Let’s face it: the telephone was a great invention – over 150 years ago! But your customers want more. Sometimes it’s convenient to fire off a quick chat reply: “Yes, we have plenty of that item in stock.” Other times, connecting over video is best: “Can you show me the crack in your window?”

Installing the Halloo Video Chat Widget couldn’t be easier:

  • Login to My Halloo and set up your video chat widget under Administration / Chat
  • Ask your website administrator to insert the widget loading code into your website
  • Video chat coming soon to the Halloo Mobile App!

Best of all: Video Chat is FREE!*

We can’t wait to see what you do with Halloo Video Chat!

Some restrictions apply for Halloo Free accounts. Please contact us for details.

Don’t Be Lax This Tax Season

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Tax season is upon us and it is a great time for companies to not only do a spring cleaning, but to also create reports based on employee and customer statistics.

With My Halloo, you can easily run reports on all of these things as well as look at your set up and see if your extensions need to be reorganized.

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Tips for Effective Contact Management

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Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading →

Data Mining – For the Good for Your Business

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Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in connecting with your customers. How do you connect? Learn all you can about your customers both individually and as a group. Data mining from information you already have on hand can provide you the inside scoop on who your customers are. Continue reading →

Discovering the Valuable Information Lurking In Your Calls

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Any small business owner craves inside information on potential customers. Why do some leads easily become customers? What types of advertising are working best? What makes a lead pick up the phone and call? How often does a caller speak to someone at a company before making a purchase? However, you can’t bombard callers with the many questions you have. Yet, all of these questions and more can be answered when you choose an advanced virtual phone system like Halloo. Continue reading →