We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.Continue reading
Category Archives: Customer Relationship Management
Add Live Video to your Website in under 5 minutes!
Looking for a more personal way to teach, sell, coach, advise, or connect with your customers? We’re thrilled to announce the new Halloo Video Chat Widget for your website.
Learn how to install this remarkable new tool in under 5 minutes on your site so that you can live chat, call or video with your customers with no special software or plugins required!Continue reading
Tag Your Teammates!
You can now tag others in the Halloo phone system. Just as in Facebook or Slack, this feature allows you to alert teammates of interactions that need their attention. Continue reading
Two New Features You Won’t Want to Miss
The last few months we’ve been working on projects that make everything about the Halloo user experience better. We’re excited to share changes designed to provide you with a better service! Continue reading
Don’t Be Lax This Tax Season
Tax season is upon us and it is a great time for companies to not only do a spring cleaning, but to also create reports based on employee and customer statistics.
With My Halloo, you can easily run reports on all of these things as well as look at your set up and see if your extensions need to be reorganized.
Data Mining Phone Calls
Why do businesses record calls? For a variety of reasons, including:
- Reviewing how a team member handled the call;
- Learning common reasons why customers (or potential customers) are calling; and,
- Identifying potential opportunities for additional products or services.
Tone of Voice Can Convey the Right Attitude in Phone Meetings
More often than ever, business meetings and job interviews are taking place on the telephone because it’s easier, faster and cheaper than meeting face-to-face.
But phone conferences can be unsettling for some people because they can’t gauge the listener’s reaction. Continue reading
Tips for Effective Contact Management
Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading
Data Mining – For the Good for Your Business
Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in connecting with your customers. How do you connect? Learn all you can about your customers both individually and as a group. Data mining from information you already have on hand can provide you the inside scoop on who your customers are. Continue reading
Organizing Tools for Small Businesses
Keeping a small business organized makes a huge difference in its day to day running. Having the right systems in place can make for greatly increased efficiency, less frustration, and higher profits. We have compiled a few great tools that are sure to help you do business better than ever. Continue reading