You can now tag others in the Halloo phone system. Just as in Facebook or Slack, this feature allows you to alert teammates of interactions that need their attention. Continue reading
Category Archives: Customer Relationship Management
Two New Features You Won’t Want to Miss
The last few months we’ve been working on projects that make everything about the Halloo user experience better. We’re excited to share changes designed to provide you with a better service! Continue reading
Don’t Be Lax This Tax Season
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Tax season is upon us and it is a great time for companies to not only do a spring cleaning, but to also create reports based on employee and customer statistics.
With My Halloo, you can easily run reports on all of these things as well as look at your set up and see if your extensions need to be reorganized.
Data Mining Phone Calls
Why do businesses record calls? For a variety of reasons, including:
- Reviewing how a team member handled the call;
- Learning common reasons why customers (or potential customers) are calling; and,
- Identifying potential opportunities for additional products or services.
Tone of Voice Can Convey the Right Attitude in Phone Meetings
More often than ever, business meetings and job interviews are taking place on the telephone because it’s easier, faster and cheaper than meeting face-to-face.
But phone conferences can be unsettling for some people because they can’t gauge the listener’s reaction. Continue reading
Tips for Effective Contact Management
Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading
Data Mining – For the Good for Your Business
Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in connecting with your customers. How do you connect? Learn all you can about your customers both individually and as a group. Data mining from information you already have on hand can provide you the inside scoop on who your customers are. Continue reading
Organizing Tools for Small Businesses
Keeping a small business organized makes a huge difference in its day to day running. Having the right systems in place can make for greatly increased efficiency, less frustration, and higher profits. We have compiled a few great tools that are sure to help you do business better than ever. Continue reading
Discovering the Valuable Information Lurking In Your Calls
Any small business owner craves inside information on potential customers. Why do some leads easily become customers? What types of advertising are working best? What makes a lead pick up the phone and call? How often does a caller speak to someone at a company before making a purchase? However, you can’t bombard callers with the many questions you have. Yet, all of these questions and more can be answered when you choose an advanced virtual phone system like Halloo. Continue reading
Turning a One Time Customer Into a Repeat Customer
While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in today’s competitive, global marketplace. Instead you need to have a strategy in place to ensure repeat customers. Continue reading
