In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a random number dialer, and call them at will, with no prior authorization to make that contact. Essentially, it is the same as the unsolicited emails that we term spam, only worse, because they usually call at the worst possible time. Continue reading
“Ghostbusters, whattaya want?!”
Anybody who has seen Ghostbusters remembers this line by Janine (Annie Potts,) the receptionist to the aforementioned spook seekers. It’s a funny line not only for the sarcastic delivery, but also because a receptionist would never answer a phone this way. At least, not if she wanted to keep her job. Continue reading
Voicemail is an important part of your business and your sales staff should think of it as one of their top priorities. However, some people treat voicemail as the last thing they check when going to work each day which can mean that their voice customers might not even get a call back.
You need to sit down with your sales team and tell them to check voicemail first each day as the lead is already at least a day old. In addition, make sure they don’t make these common mistakes. Continue reading
Have you ever thought you were ready to leave an effective phone message only to stutter or ramble after the beep? Or forget to leave your phone number?
With time being at a premium for everyone, that’s not going to improve your chances of getting called back. Continue reading
Are you a busy professional who is frequently on the road? Don’t worry, you can keep track of your Halloo voicemail by remotely accessing your Halloo account. When using a landline, cell phone, or non-VOIP phone line, you can check your voice mailbox by following these simple steps: Continue reading
Ever wonder what happens when you forward your calls? Here are answers to the more commonly asked questions.
No, the caller to your Halloo number does not know that you have chosen to answer at a particular location. Because you may have your business calls routed to a home number, you should be prepared to answer in a manner appropriate to the nature and image of your business. Continue reading
First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot.
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The role of the auto attendant is to route calls (according to a set of rules that you define) to the correct Hunt Group, and ultimately a single User Extension, where a team member should answer the phone. Only if that person is not available will voicemail pick up. The auto attendant itself has no ability to take a message, it’s the voice mailbox function that is triggered when the auto attendant fails to connect to a specific user. Continue reading
Many businesses give a lot of thought to the visual components of their brand, but spend very little time considering their audio branding needs. Audio branding has numerous benefits that will only strengthen your visual efforts. Audio branding can help clarify your organization’s vision as well as encourage employees and customers make deeper connections with your brand. For example, imagine a MGM film without the lion’s roar or an Intel commercial without the short, electronic tune. Both of these audio components help make the brand memorable. Continue reading
“Welcome to Moe’s!”
This friendly greeting is shouted enthusiastically to every customer who walks in the door of Moe’s Southwest Grill.
While it may be a little over the top for some business, it’s famous for making customers feel really appreciated. It makes them want to come back. Continue reading
