In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a random number dialer, and call them at will, with no prior authorization to make that contact. Essentially, it is the same as the unsolicited emails that we term spam, only worse, because they usually call at the worst possible time. Continue reading
We all have our bad days where we don’t want to talk on the phone. You might have laryngitis, had a family member die recently, or you just don’t feel like talking to someone. That’s the beauty of Halloo’s Enhanced Voicemail. If you don’t feel like talking on the phone, you won’t miss your phone calls. You also won’t need another person to screen your calls for you. Continue reading
“Ghostbusters, whattaya want?!”
Anybody who has seen Ghostbusters remembers this line by Janine (Annie Potts,) the receptionist to the aforementioned spook seekers. It’s a funny line not only for the sarcastic delivery, but also because a receptionist would never answer a phone this way. At least, not if she wanted to keep her job. Continue reading
Voicemail is an important part of your business and your sales staff should think of it as one of their top priorities. However, some people treat voicemail as the last thing they check when going to work each day which can mean that their voice customers might not even get a call back.
You need to sit down with your sales team and tell them to check voicemail first each day as the lead is already at least a day old. In addition, make sure they don’t make these common mistakes. Continue reading
Have you ever thought you were ready to leave an effective phone message only to stutter or ramble after the beep? Or forget to leave your phone number?
With time being at a premium for everyone, that’s not going to improve your chances of getting called back. Continue reading
Are you a busy professional who is frequently on the road? Don’t worry, you can keep track of your Halloo voicemail by remotely accessing your Halloo account. When using a landline, cell phone, or non-VOIP phone line, you can check your voice mailbox by following these simple steps: Continue reading
Ever wonder what happens when you forward your calls? Here are answers to the more commonly asked questions.
Does the caller know that his call is being forwarded?
No, the caller to your Halloo number does not know that you have chosen to answer at a particular location. Because you may have your business calls routed to a home number, you should be prepared to answer in a manner appropriate to the nature and image of your business. Continue reading
The role of the auto attendant is to route calls (according to a set of rules that you define) to the correct Hunt Group, and ultimately a single User Extension, where a team member should answer the phone. Only if that person is not available will voicemail pick up. The auto attendant itself has no ability to take a message, it’s the voice mailbox function that is triggered when the auto attendant fails to connect to a specific user. Continue reading