For most small business owners, setting up dedicated customer telephone support has always seemed like an expensive and lofty goal. Between hiring and training call center staff, purchasing telephony equipment, and managing the infrastructure – providing quality phone support often required significant investments that weren’t feasible. As a result, many small businesses have had to rely solely on impersonal voicemail boxes or make customers submit their issues through complex web forms.Continue reading
Looking for a more personal way to teach, sell, coach, advise, or connect with your customers? We’re thrilled to announce the new Halloo Video Chat Widget for your website.
Learn how to install this remarkable new tool in under 5 minutes on your site so that you can live chat, call or video with your customers with no special software or plugins required!Continue reading
Why do businesses record calls? For a variety of reasons, including:
- Reviewing how a team member handled the call;
- Learning common reasons why customers (or potential customers) are calling; and,
- Identifying potential opportunities for additional products or services.
Are you a busy professional who is frequently on the road? Don’t worry, you can keep track of your Halloo voicemail by remotely accessing your Halloo account. When using a landline, cell phone, or non-VOIP phone line, you can check your voice mailbox by following these simple steps: Continue reading
Halloo’s business phone system is more than just a simple way to handle incoming and outgoing calls. Your Halloo account also includes contact management. Plus, since Halloo is a cloud based system, your account contacts, notes, etc., are available across multiple devices simply by logging into your my.halloo.com account. Continue reading
Distributed workforces are the way of the future for many businesses. But what does that mean? Simply that your company’s team is not all in the same physical location. Increasingly, employees work from a variety of locations like coffee shops and libraries. Many companies today strategically choose freelance and contract employees who work remotely, and the percentage of such workers is increasing. According to the GlobalWorkplaceAnalytics.com statistics, 20-25% of the U.S. workforce teleworks, at least partially. There are many reasons that businesses are making this choice. Continue reading
What is Spam?
In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a random number dialer, and are calling them at will, with no prior authorization to make that contact. Essentially, it is the same as the unsolicited emails that we term spam, only worse, because they usually call at the worst possible time. Continue reading
As your small business grows, you will find yourself wondering about the timing of adding certain things to help your business expand even more. One of these is the addition of more phone lines. While not every company needs multiple lines, there are ways to help you figure out if your business is ready.
As you are considering adding an extra phone line for your business, ask yourself these questions. Continue reading
Sometimes a little help can go a long way. Here are some small business resources and tools that could help you take your business to the next level. Continue reading