We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.Continue reading
Category Archives: FlexCall Center
What is the Difference between a Queue and a Hunt Group?
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work. Continue reading
Interview with Jim Li, CEO of Halloo
Bestreviews.net recently took the time to interview Halloo Communications CEO, Jim Li. In this article, Mr. Li answers questions regarding the origin of “Halloo”, the integration of customer relationship management (CRM) tools, and what the future of telephony holds. To read this interview in its entirety, please visit: https://virtual-phone-systems.bestreviews.net/interview-with-halloo-ceo-jim-li/#ixzz2dBSExHyl.
Halloo Case Study: How Art Innovators Met Growth in the Cloud
Art Innovators is a drawing-based International art program based in Diamond Bar, California. As art programming is being cut from school budgets across the country, Art Innovators is filling the gap with International programs for children of all ages.
Review: The Automated Attendant (in a Robot Voice)
The future is now. Tron is here. Light sabers on, proton torpedoes ready — engage!
Yes, technology really is taking over. Very soon we’ll all be encased in carbonite while a giant worm named Jabba enjoys entertainment in his private studio. The same can go for small businesses!
Review: The Classic 1-800 Song and Dance
You remember those commercial jingles from long ago, a chorus of peppy singers behind the TV screen? Typically it was for a product that could only be sold by phone, not in stores. They were so infectious that we couldn’t help but pick up that phone and dial that number, because we wanted what was being sold so badly that we were willing to sell our souls to the devil just to get it.
Review: Hunt Groups for Your Small Business
Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for efficiency? Still, if you’re a small-business entrepreneur, you need to make sure you’re in contact with your clients. And that, unfortunately, means keeping an eye (actually an ear) on your messages. It’s absolutely crucial.
Review: IVR Systems for Small Businesses, an Invaluable Viable Resource
Clever, huh? That’s what IVR stands for, for me — Invaluable Viable Resource. No, really, it actually means “Interactive Voice Response.” What the heck do I know, right?
Hopefully, a lot — as this particular article’s going to tell you some of the logistic philosophy surrounding the concept of Interactive Voice Response within a company
Prank Calls May be GOOD for Business
Last week, Wisconsin Governor Scott Walker had a very candid phone conversation with right-wing billionaire David Koch – or so he thought. The journalist responsible for the prank call shared a recording of the chat and pundits didn’t hesitate to scrutinize Walker’s every word.
Lucky for Walker’s press team, the Governor seemed to share the same opinions in private as he had in public regarding the state budget, unions and the legislature. But they are politicians – masters of public relations. But for everyone who has ever hired someone to answer the phone – how do you train your sales and support staff to stay ‘on message’?
What is Your Hold Music?
What’s the worst hold music you have ever listened to?
I found some that people really dislike.
- Hold On by Wilson Phillips
- Unchained Melody by The Righteous Brothers
- This Old Man (Children’s Song)
- Smells Like Teen Spirit by Nirvana (Orchestral Version)
- Honky Tonk Badonkadonk by Trace Adkins
- Blues Traveler on loop
- Memory from Cats
- Holiday Music
Some people theorize that companies use bad music to encourage customers to hang up before they have to talk to them. I have a different theory. I think companies use music that they think either fits the theme of “please hold” (Hold On, Jeopardy theme, Hold Me Now) or is “safe”.