Top 10 Phrases Commonly Heard on Auto Attendant Greetings

Business man on phone, outdoors, talking on phone

When customers call your business, their first interaction is often with the auto attendant greeting. A well-designed auto attendant can leave a positive impression, set the right expectations, and efficiently guide callers to the appropriate department or person. In this article, we’ll explore the key phrases commonly used in auto attendant greetings and discuss how, when, and why each phrase should be applied in the context of a small business phone greeting.

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The Importance of First Impressions in a Virtual World

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot.
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6 Tips for Updating Your Phone System in the New Year

Has your company ever forgotten to change the main greeting on your business line so that weeks after a major holiday, callers still only hear a greeting with seasonal hours and special sales? Or, perhaps your business has grown, but the options on your phone tree still only reflect the original members of team, by name. It’s important to refresh your phone system on a regular basis – not only to avoid the embarrassing examples above, but also to stay on top of your caller’s needs. Continue reading