When customers call your business, their first interaction is often with the auto attendant greeting. A well-designed auto attendant can leave a positive impression, set the right expectations, and efficiently guide callers to the appropriate department or person. In this article, we’ll explore the key phrases commonly used in auto attendant greetings and discuss how, when, and why each phrase should be applied in the context of a small business phone greeting.
Continue reading
Are you tired of listening to the same old boring phone system messages that make you want to doze off? Well, fear not! Text-to-speech (TTS) tools are here to save the day and make your company’s phone system sound more professional than ever before. And, dare I say, even a little bit funnier.
We’re excited to share that the audio player with record is now available in the new My Halloo. Wherever this player appears, you can play the current recording or message. Continue reading
“Ghostbusters, whattaya want?!”
Anybody who has seen Ghostbusters remembers this line by Janine (Annie Potts,) the receptionist to the aforementioned spook seekers. It’s a funny line not only for the sarcastic delivery, but also because a receptionist would never answer a phone this way. At least, not if she wanted to keep her job. Continue reading
One of my favorite movies is Auntie Mame starring Jane Russell (1958.) There are so many wonderful, funny scenes in the movie, but some scenes always stand out in your memory and one of those for me is when she went to work as a switchboard operator. Continue reading
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work. Continue reading
First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot.
Continue reading
Automated phone systems can help businesses and customers save time. But too often they frustrate callers with long greetings and a confusing array of options, or they lack a fail-safe way to connect the caller with a human being. Continue reading
Callers can have different experiences with your company depending on which number, or extension, they dial. The call routing (via the auto attendant) can vary depending on rules you set and the choices selected by the caller. Continue reading
Has your company ever forgotten to change the main greeting on your business line so that weeks after a major holiday, callers still only hear a greeting with seasonal hours and special sales? Or, perhaps your business has grown, but the options on your phone tree still only reflect the original members of team, by name. It’s important to refresh your phone system on a regular basis – not only to avoid the embarrassing examples above, but also to stay on top of your caller’s needs. Continue reading
