One of my favorite movies is Auntie Mame starring Jane Russell (1958.) There are so many wonderful, funny scenes in the movie, but some scenes always stand out in your memory and one of those for me is when she went to work as a switchboard operator. Continue reading
Category Archives: Auto Attendant
What is the Difference between a Queue and a Hunt Group?
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work. Continue reading
7 Tips for a Great Auto Attendant
Automated phone systems can help businesses and customers save time. But too often they frustrate callers with long greetings and a confusing array of options, or they lack a fail-safe way to connect the caller with a human being. Continue reading
Halloo Hint: Auto Attendant Greeting and Routing Options
Callers can have different experiences with your company depending on which number, or extension, they dial. The call routing (via the auto attendant) can vary depending on rules you set and the choices selected by the caller. Continue reading
6 Tips for Updating Your Phone System in the New Year
Has your company ever forgotten to change the main greeting on your business line so that weeks after a major holiday, callers still only hear a greeting with seasonal hours and special sales? Or, perhaps your business has grown, but the options on your phone tree still only reflect the original members of team, by name. It’s important to refresh your phone system on a regular basis – not only to avoid the embarrassing examples above, but also to stay on top of your caller’s needs. Continue reading
Connect with Customers and Make Their Day
Your company’s phone system plays a huge role in your brand, making it an opportunity to connect with customers and to showcase your reliability.
But a faulty phone system can turn off customers and create a negative impression of your company. Continue reading
Why Employees Love Cloud Based Phone Systems
Your employees will love the addition of a cloud based phone system like Halloo. The many different tools this one investment brings are amazing. With an auto attendant, contact management system, voicemail, the ability to add local and toll-free numbers and more, it gives your team every advantage a more expensive call management service could. Continue reading
Halloo Hint: Uses of Auto Attendant
The role of the auto attendant is to route calls (according to a set of rules that you define) to the correct Hunt Group, and ultimately a single User Extension, where a team member should answer the phone. Only if that person is not available will voicemail pick up. The auto attendant itself has no ability to take a message, it’s the voice mailbox function that is triggered when the auto attendant fails to connect to a specific user. Continue reading
How to Vacation Proof Your Business
Let’s face it. Sometimes we all need a break. But for the solo entrepreneur or small family businesses, getting away can be tricky. You need to take a break but you don’t want to leave your customers in the lurch or miss out on sales at the same time. Luckily there are some ways you can vacation proof your business before you take your next break. Continue reading