Direct Inward Dial, or DID, allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. Additional DID lines can be added to your Halloo account for $4.95 per month, and can be either local or toll-free numbers. Continue reading
You can receive faxes to your Halloo account if you have a Halloo Biz or Halloo Flex Center account. Halloo Fax provides you with a dedicated toll-free number for your inbound faxes. You can manage and view your faxes online, or forward automatically as TIFF (image file) to multiple email recipients. Continue reading
You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:
The Halloo Find-Me, Follow-Me feature connects you to incoming calls based on your call forwarding setup. Each user in your account will program one or more lines, corresponding to their home, office, and mobile numbers. Then, each user will set rules to tell the system where they are currently and when they plan to change locations, so that the forwarding system can follow appropriately. Continue reading
Q: I have selected “Rings before voicemail picks up,” but I really need to be able to set extensions to forward only (without ever going to Halloo voicemail). Is this possible?
A: Simply set the “Maximum incoming voicemail length” to “0″ for the extension(s) that you don’t want to reach voicemail. Note: If you record a greeting for that extension, it will still play, which will allow you to record a brief message before the script hangs up. In addition, if you check the “For further assistance” option, the caller will be given the chance to jump to another extension, including back to the auto attendant by pressing 9.
Are your customers getting frustrated and hanging up before leaving a message or listening to the options? Your company’s auto answer features might be driving them away.
Mistake
Often, small business owners set up their auto attendant with options like: Press [1] for Suzy, the President, Press [2] for Mike in Marketing, Press [3] for Mary in Accounting…Press [43] for Jake.
If you’ve been using a RSS-looking CRM system, getting all the data in the right boxes at the right screen is frustrating. It often doesn’t save and if you miss a detail you may mess up the next person down the line. Continue reading
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This is one of the most common questions we get asked by our customers.
You may or may not have come across this problem. Or may not even be aware of it.
Q: Why can’t I reach one of my co-worker’s extensions?
