This is one of the most common questions we get asked by our customers.
You may or may not have come across this problem. Or may not even be aware of it.
Q: Why can’t I reach one of my co-worker’s extensions?
A: The “Dial by extension” feature of the auto attendant is set up by default as keypress “9” in the main greeting menu. Therefore, if you are trying to dial a specific extension, you need to press “9xx” – for example, “901” to reach x01. If you just press “01”, nothing will happen!
Also, it is important that in your greeting menu you include the phrase:
“If you know your party’s extension, dial 9 followed by the 2-digit extension number.”