Spam is an increasing problem both for emails and phone calls. Cheap long distance rates allow unscrupulous businesses to set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered. Continue reading
Category Archives: Halloo Hints
Halloo Hint: Hunt Groups
What’s one of the best benefits of belonging to a hunt group? You can see the notes of other members in the same group. For example, if you’re part of the Sales hunt group, you’ll be able to see that John Doe called your teammate, Sally, last week and she noted where the conversation left off. Now you know exactly where to pick back up when John calls again, making you look like a customer service rock star! Continue reading
Tips for Getting Started with Halloo
Ready to get started with Halloo? It’s really simple to set up your new virtual business phone service!
- Sign up for a toll-free or local business number with Halloo. (You can also port your existing number over.)
- Visit my.halloo.com and sign in using the account details from your welcome email.
- Begin setting up your account preferences. Continue reading
Halloo Hint: Combat Phone Spam
Call Blocker
Account admins can combat spam by blocking calls from specific phone numbers or prefixes. This feature is located on the side bar “Call Blocker” under the “Extensions” tab in My Halloo. From this screen, admins will be able to add and edit blocked numbers. Continue reading
Halloo Hint: Hunt Groups
If callers constantly reach your company’s voicemail, they may decide to take their business elsewhere. Halloo offers a solution that can reduce the number of calls that go to voicemail. Hunt groups allow a caller to automatically find an available team member. This is done without the customer knowing it’s happening. Continue reading
Halloo Hint: Getting Started with the Halloo App
The Halloo iOS7 App has many benefits that are now accessible from your mobile phone! You are no longer tied to your desktop to access contacts, enter notes, or view missed calls in your MyHalloo account. Save time and hassle by downloading the App today! Continue reading
Halloo Hint: Meet-Me Conferences
Need to chat with your team and your clients at the same time? Halloo’s Meet-Me Conferencing provides an easy and professional solution!
Meet-Me Conferences permit you to organize call-in meetings for larger groups. These conference sessions are scheduled in advance. Attendees phone in to your private conference telephone number and provide a conference ID code to enter. A Meet-Me Conference Extension must be added to your Halloo service plan in order to use this feature. Continue reading
Halloo Hint: Combat Spam with Call Blocker
Phone “spam” is on the rise, just like email spam. Aggressive marketing organizations are using “robo callers” to literally dial every number combination in order to find new customers. Also, collections agencies and the like are stepping up with ‘round the clock calls as well. Continue reading
Halloo Hint: Integrated Call Recording
One of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading
Halloo Hint: Creating a Phone Menu that Acts as a Help Desk
One of our clients, Tim, the owner of a property management company, had this dilemma. “My receptionists are good, but they don’t know everything. I have some recorded messages prepared for the most common problems my customers have, for example, their rental may have an issue with the fireplace, satellite TV, hot tub, etc. I set up an after hours menu for guests to access this menu driven system (i.e. “if you have problems with your hot tub, press [1]” etc.). Continue reading