Halloo Hints: Set Up Your New Solo or WebCall Account

Posted on April 20, 2011 by Kimm Antell

Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.

Sign in to My Halloo as yourself.
Set up your General preferences so that the Halloo system knows how to send you email and page you.
Set up your Call Forwarding preferences so that the Halloo system knows how to reach you.
Set up your Voicemail Greeting and preferences next, so that your callers can leave you messages.

Halloo Hints: How do I know if it’s a Halloo call and not my Grandmother?

Posted on April 1, 2011 by Kimm Antell

Q: When the Halloo system forwards a call to my cell or home, is there a way to know that it is a Halloo call as opposed to say my grandmother calling in?

A: On the “Forwarding” page of “User Settings”, click “Use my Halloo number for Caller-ID” and “Save Changes”. Your caller-ID will show your Halloo toll free number instead of the original caller.

Halloo Hints: Audio Recording

Posted on March 2, 2011 by Kimm Antell

Q: I’m trying to get that record audio thing to work and call me but it is not working. Can you check it and let me know if I’m doing something wrong?

A: You need to set up your forwarding numbers first so that the system knows where to call you. Sign in to My.Halloo.Com, and click on “User Settings”.

Then click the “Forwarding” tab to set up your phone numbers. Enter at least one number here and click “Save Changes”.

Next click “Voicemail” and then “Record”. You will now see your new forwarding number(s) displayed in the “Location” menu.

Halloo Hints: Transferring 800 Numbers to Halloo

Posted on February 15, 2011 by Kimm Antell

Q: Can I port my number to Halloo?

A: Yes. If you’re porting a toll free, just follow the instructions here: Transfer Toll Free Numbers to Halloo.

Q: I’m thinking about a regular local number.

A: In that case, you’ll need to fill out the Local Number Portability (LNP) form here: Transfer Local Numbers to Halloo.

Halloo Hints: Changing Your Billing

Posted on February 8, 2011 by Kimm Antell

Q: I need to change my billing information. How do I go about taking care of that?

A: You can change your payment information under the My Account tab on your.My Halloo dashboard.

Have other customer support questions? Feel free to search the forum or post your questions under Help & Sharing. We will get back to you as soon as we can. Thanks!

Halloo Hints: Forwarding to Extensions

Posted on February 1, 2011 by Halloo Admin

Q: I have selected “Rings before voicemail picks up”, but I really need to be able to set extensions to forward only (without ever going to Halloo voicemail). Is this possible?

A: Simply set the “Maximum incoming voicemail length” setting to “0” for the extension(s) that don’t want voice mail. Note that if you record a greeting for that extension, it will still play, which will allow you to record a brief message before the script hangs up. In addition, if you check the “For further assistance” option, the caller will be given the chance to jump to another extension, including back to the auto attendant.

Category Archives: Halloo Hints