How Zappos Totally Rocks Customer Service with Social Phone Systems

Did you read the story about the record breaking 8 hour phone call a Zappos customer service representative endured? Well, good for her.  Most of us would never hang out on the phone that long with anyone – even our best friend – but that’s just how Zappos rolls.

What’s more incredible? Zappos had their own social phone systems designed and integrated in order to give folks the very best customer service.  Why?

Social phone systems work.  By bringing together a hefty dose of personalization into your customer service, your business prospers.  And the concept is so simple anyone can do it.  In fact, Halloo communications offers the same phone systems being used by Zappos.

Here’s how it works: Your siloed database of calls gets matched with your customers to produce upclose, personal results.  In lieu of a complicated CRM, customer service reps see icons of clients alongside specific notes of when they called and who they spoke to. They automatically flood into the system every time someone calls.

The system focuses on making it easier for everyone in the chain (i.e. all call takers and managers) to see who called, who spoke to them, when they called back and what actions were taken to resolve their issues.  When you combine all the easy to use features, the social phone system takes out most of the human error and guess work that traditional phone systems use.

Zappos didn’t just create their own social phone system, they revolutionized the way customer service works for businesses.  For example, instead of managing time per call they manage total call time (i.e. how much time sales representatives spend taking calls.)

By refocusing their service on the satisfaction of the customer and resolving their complaints instead of the amount of production of each worker, they were able to revolutionize how satisfied people were.  Do you want even more good news?

Zappos rarely lowers their prices.  Nor do they offer crazy deals and discounts. They simply give the very best customers service and abide by their own set of company ethics.  If you’re considering how you can really make a difference to your customers, consider doing what Zappos does and using a social phone system.  Call Halloo today for details.

5 Reasons You Get the Best Customer Support with a Social Phone System

When was the last time you surveyed your customers?  Did you ask what they like about your business? How about what they hate? When you start to ask questions, you’ll be surprised by what you learn.

In fact, most companies discover that their product isn’t the number one problem – it’s the service.  Due to complicated CRMs, orders were lost, time zones confused and call back never made. Take it one step further – customer service lost most of the follow-ups they were supposed to do.  Yikes.

If you want to have the best customer support, you should consider a social phone system.  They eliminate most of the guess work representative currently have to do.  Using an integrated system that relies on a data base of siloed calls, social phone systems make the call process easy.

When a caller calls in, the rep sees:

  • Who’s calling
  • An icon of their face
  • When they last called with notations
  • Details of the account
  • Who they last spoke to

Since the social phone system uses information already in the system along with more personalized all tracking, its all in one place on one screen.  Without the need to search all over the account to find information, reps can do their job faster and easier.

So, what’s next?  Customer service training, of course.  Now that the issue isn’t the software, your company can concentrate on making your reps the best they can be. They’ll have the ability to answer the phone faster, too.

With simple, easy to use software in place, the social phone system is revolutionizing how up close and personal some businesses have the ability to get with clients.  Additionally, reps that might not have the best track record can be worked with immediately to resolve their issues.

It makes running a business so smooth, most Halloo clients have loved switching over.  They simply can’t believe how good it works for them.  Don’t take our word for it. Try one yourself and see how pleased your clients will be when they get the best customer support out there.

Highlighting Halloo’s Popular Features

We know you have lots of choices when it comes to choosing a virtual phone provider for your small business, but only Halloo combines the sales and marketing power of social media with an easy-to-use phone system that’s built specifically for your needs. Not convinced? Here are some of our more popular features that will not only make your work life less stressful, but also help you track and keep customers happy and coming back to your business again and again.

Bring a Social Media State of Mind to Your Virtual Office

Halloo is the first social phone system ever created. What does this mean exactly? You can get all of your employees on the same page in a few simple steps. With Halloo, you can share and take notes, respond to live calls instantly, and pull up past conversations during current calls. Everything is organized, accounted for, and easy to navigate through Halloo.

Make a Note of It

Did that customer just call you ten minutes ago and drop the call?

Imagine conducting and tracking business calls anytime and anywhere. With Halloo as your secret weapon, you can get organized and keep tabs on your multiple clients, see how you’ve interacted with them before, and nurture your existing relationship.

Halloo’s many features allow you to keep all your business contacts, calls, messages, and notes in one place. It’s easy to pull up information, reroute calls, and make notes all through a collaborative workflow.

Simple, Hassle-Free Set-Up

Now you can take business calls anywhere, anytime and still keep track of them. Halloo can route any calls to your existing mobile, office, or home phone instantly. An added bonus:  You don’t need any special equipment or a specialist to come and install anything! It’s all done through our easy-to-use site.

Come check out Halloo for yourself and see why everyone is talking!

3 Key Answers to What Is a Social Phone System

What is a social phone system? When you connect the very specific call log information with social media (i.e. putting faces and names to all the calls coming in or going out) you have a social phone system.

A social phone system takes the siloed database of call logs and combines it with 3 key features:

Track all your customer activity
If Mrs. Jones says she called on the 3rd of October to check on an order, you have a log right there to confirm (or not) the validity of her customer service gripes.  You can see who, what and when she was called back or just the details about who spoke to her.

Faces and names to phone numbers being called
In a digital age, many of us are losing touch with the reality of human-to-human contact. Social phone systems eliminate part of this concern by providing faces and names to be associated with phone numbers. When you call out, up pops the customer photos, etc so you can finally put a face to a name.

Makes organization more efficient
There is nothing worse than a disconnected team of employees.  The social phone system makes you seem like you’re always on top of your game by providing all the details associated with the siloed call log.  You don’t just see notes in a customer management software, you see details based on call log data in black and white.