Discovering the Valuable Information Lurking In Your Calls

Posted on January 20, 2016 by daniel

Any small business owner craves inside information on potential customers. Why do some leads easily become customers? What types of advertising are working best? What makes a lead pick up the phone and call? How often does a caller speak to someone at a company before making a purchase? However, you can’t bombard callers with the many questions you have. Yet, all of these questions and more can be answered when you choose an advanced virtual phone system like Halloo. Continue reading →

Turning a One Time Customer Into a Repeat Customer

Posted on August 11, 2015 by Jim Li

While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in today’s competitive, global marketplace. Instead you need to have a strategy in place to ensure repeat customers. Continue reading →

Mastering the Sales Funnel

Posted on July 8, 2015 by Jim Li

Sales is often compared to a funnel. Businesses attract a large number of leads from the various marketing efforts they make. However, by the time they become actual customers, those numbers drop significantly. This is especially true for goods and services that represent a significant investment. During the funnel process, businesses attempt to guide leads towards the buying decision through education, relationship building and trust. Continue reading →

Coaching and Sales Success Go Hand in Hand

Posted on April 7, 2015 by daniel

Sales success sometimes seems like the elusive brass ring that few seem to be able to grasp. However, with a little coaching most employees can turn mediocre success into impressive success in sales. With the help of the right technology, you can successfully coach your employees on their sales strategies. Continue reading →

Bringing Customer Relationship Management to the Forefront

Posted on March 3, 2015 by Jim Li

An effective customer relationship management system can dramatically transform the performance of your small business. By using an online system, the customer experience that you deliver is completely revolutionized. You go from being yet another vendor trying to sell something to an entity that offers solutions to real problems that your customers experience. Institute a customer relationship management system today, like the one found with Halloo phone systems. Continue reading →

Simplify Customer Relationship Management (CRM)

Posted on December 30, 2014 by Jim Li

Many cloud-based customer relationship management (CRM) systems like Salesforce.com have become the standard sales and support tool for large enterprise and government organizations worldwide. The idea is pretty simple: manage your business interactions in a central database, share them with coworkers so that everyone stays on the same page, and leverage that knowledge for increased sales and more effective customer service. Continue reading →

Small Business Tips for Turning Leads into Sales

Posted on July 3, 2014 by Heather

Every small business needs to have an ongoing process for bringing in new leads and turning those leads into sales. Yet in reality, this is one area that many companies neglect. While they may do great with getting the word out and building awareness of their brand and service, actually translating those leads into sales may not be effectively occurring. However, a strong lead nurturing strategy can make all the difference to a company’s bottom line. Continue reading →

What Are You Measuring When the Phone Rings?

Posted on May 25, 2014 by daniel

Does your company receive phone calls? If the answer is yes (and we hope it is!), here’s what you should consider tracking. (Definitions vary for terms below. Make sure to pick metrics – and definitions – that will provide the most insight into your business.) Continue reading →

Don’t Forget to Call – Beat Phone Phobia

Posted on May 20, 2014 by Heather

Does a fear of talking on the phone hold you back from following up on leads and making new connections? Phone phobia can be troublesome, particularly to business owners and entrepreneurs. While text and email are definitely common methods of communication these days, sometimes you just have to pick up the phone and call. If you procrastinate or moan and groan about calling, here are a few tips that can help. Continue reading →

3 Tips for Better Contact Management

Posted on March 22, 2014 by Jim Li

Investing time in your customer information can bring your business a lot of value. You can improve customer satisfaction, increase sales, boost engagement, and help fill your sales pipeline by building your customer relationship management tools. Continue reading →

Category Archives: Customer Relationship Management