Making Outbound Calls

You can use your Halloo service to place outbound calls. There are many reasons why you might do this:

• Consolidate your long distance expenses by having all of your work-at-home team members use Halloo to make outbound calls.
• Show your Halloo Caller-ID rather than your private home or mobile phone number when you call out.
• Use the Halloo address book and Call Control Panel to quickly dial the people you want to reach.
• Set up multi-party conference calls.

Making Calls Using My Halloo Web

The Call Control Panel at the top of the My Halloo page allows you to make outbound calls.

Begin by ensuring that your Status is set to Online by choosing a valid forwarding location: Office, Home, or Mobile.

Next, click on the headphone or phone icon to begin. You will see a dropdown menu where you can type the name of a contact or a phone number to call. Choose a contact from the menu to begin the call.

The screen will change to an Interaction View, which allows you to enter notes relating to this call. Click on the green Start Call button at the top of the screen to initiate the call.

If your device has a built-in microphone and speaker, you can use it to make the call directly. You will receive a prompt asking for permission for My Halloo to access your microphone.

You can also use your Home, Office or Mobile phone to make the call. In this case, Halloo will first call you, then call your contact.

You may also click on telephone numbers throughout the My Halloo website, such as in your Contacts database, your Voicemail list, and on the All Extensions page to automatically place or return calls to these numbers.

Making Calls Using My Halloo Dialtone

Dial into the My Halloo Dialtone to place outbound calls from any touch tone telephone. Press “1”, followed by the area code and number of the party you wish to reach. Please consult the My Halloo Dialtone section of this guide if you are unsure how to access this feature.