Halloo Hint: Meet-Me Conferences

Posted on November 1, 2013 by heather

Need to chat with your team and your clients at the same time? Halloo’s Meet-Me Conferencing provides an easy and professional solution!

Meet-Me Conferences permit you to organize call-in meetings for larger groups. These conference sessions are scheduled in advance, on a one-time or recurring basis. Attendees phone in to your private conference telephone number and provide a conference ID code to enter. A Meet-Me Conference Extension must be added to your Halloo service plan in order to use this feature. Continue reading →

Halloo Hint: Are Your Callers Human?

Posted on October 14, 2013 by Jim Li

Spam is an increasing problem both for emails and phone calls. Cheap long distance rates mean that unscrupulous marketers can set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered or not. Continue reading →

Halloo Hint: Combat Spam with Call Blocker

Posted on October 3, 2013 by Jim Li

Phone “spam” is on the rise, just like email spam. Aggressive marketing organizations are using “robo callers” to literally dial every number combination in order to find new customers. Also, collections agencies and the like are stepping up with ‘round the clock calls as well. Continue reading →

Halloo Hint: Integrated Call Recording

Posted on September 19, 2013 by heather

One of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading →

Halloo Hint: Creating a Phone Menu that Acts as a Help Desk

Posted on September 7, 2013 by daniel

One of our clients, Tim, the owner of a property management company, had this dilemma. “My receptionists are good, but they don’t know everything. I have some recorded messages prepared for the most common problems my customers have, for example, their rental may have an issue with the fireplace, satellite TV, hot tub, etc. I set up an after hours menu for guests to access this menu driven system (i.e. “if you have problems with your hot tub, press [1]” etc.). Continue reading →

Halloo Hint: Direct Inward Dial

Posted on August 3, 2013 by heather

Direct Inward Dial, or DID, allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. Additional DID lines can be added to your Halloo account for $4.95 per month, and can be either local or toll-free numbers. Continue reading →

Halloo Hint: Receive Faxes Online

Posted on July 25, 2013 by daniel

You can receive faxes to your Halloo account if you have a Halloo Biz or Halloo Flex Center account. Halloo Fax provides you with a dedicated toll-free number for your inbound faxes. You can manage and view your faxes online, or forward automatically as TIFF (image file) to multiple email recipients. Continue reading →

Use My Halloo with your Mobile Device

Posted on July 11, 2013 by Jim Li

You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:

Voice messages — Listen to your messages without having to dial in to your account. Return calls and delete old messages with point and click simplicity!
Forwarding number — Update your current find-me, follow-me setting so that you don’t miss any important calls.
Contacts — Access and search your Halloo contacts database. Managing your contacts on Halloo allows you to store hundreds, even thousands of contacts easily and conveniently. Continue reading →

Halloo Hint: Call Forwarding Preferences

Posted on July 6, 2013 by daniel

The Halloo Find-Me, Follow-Me feature connects you to incoming calls based on your call forwarding setup. Each user in your account will program one or more lines, corresponding to their home, office, and mobile numbers. Then, each user will set rules to tell the system where they are currently and when they plan to change locations, so that the forwarding system can follow appropriately. Continue reading →

Halloo Hints: Don’t Get Caught in a Phone Loop

Posted on June 19, 2013 by Kimm Antell

This is great advice for new Halloo users.

Q: What is a phone loop?

A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.

Continue reading →

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