Ever wonder what happens when you forward your calls? Here are answers to the more commonly asked questions.
Does the caller know that his call is being forwarded?
No, the caller to your Halloo number does not know that you have chosen to answer at a particular location. Because you may have your business calls routed to a home number, you should be prepared to answer in a manner appropriate to the nature and image of your business. Continue reading
Having trouble remembering your my.halloo.com login and password? Now, if you have your Halloo account associated with a Gmail email, you can log into my.halloo.com using your Gmail credentials. This will allow you to easily access all of your Halloo phone system features. Continue reading
Did you know that if your company has an 800 phone line, you could have a competitive advantage? With a toll free phone line for your business, you will consistently capture the phone number of your inbound callers. It’s much more difficult for callers to hide where the call is originating when they call your toll free number. This is largely due to the accounting system associated with toll free phone lines. Since the company, or receiver of the call, is paying for the incoming call, the point of origin has to be known in order to bill appropriately. Continue reading
Not only does the Halloo activity feed bring you all of your recent conversations together in one place so that you can be more productive in your daily communications, it also help keep your team up-to-date and efficient. Continue reading
The Halloo activity feed brings all of your recent conversations together in one place so that you can be more productive in your daily communications. Take notes on conversations, monitor activity for related calls, and comment on actions or follow-ups that may be required. Continue reading
What is Spam?
In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a random number dialer, and are calling them at will, with no prior authorization to make that contact. Essentially, it is the same as the unsolicited emails that we term spam, only worse, because they usually call at the worst possible time. Continue reading
This is great advice for new Halloo users.
Q: What is a phone loop?
A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.
Callers can have different experiences with your company depending on which number, or extension, they dial. The call routing (via the auto attendant) can vary depending on rules you set and the choices selected by the caller. Continue reading
Having a quick and easy way to call your business is one of the most powerful additions to any website. In fact, if your website does not have prominent phone number placement already, it is time for you to speak to your web designer about creating a way to easily call, not only to your home page, but to every page of your website. If you are the web designer at your business, a quick online search can provide step-by-step instructions on how to easily add a click to call button that connects directly to your business. Continue reading
As the administrator on a Halloo account, you can establish hunt groups and customize the settings to best fit your organization’s needs. First, log into your Halloo account. After creating your hunt groups, it is time to select the hunt group routing features. Continue reading