As the administrator on a Halloo account, you can establish hunt groups and customize the settings to best fit your organization’s needs. First, log into your Halloo account. After creating your hunt groups, it is time to select the hunt group routing features. Continue reading
Scheduling serves two primary functions in Halloo’s virtual phone system:
1. Availability for Calls
You can use the scheduling features built into the User Settings when you sign into your Halloo account via my.halloo.com. Once you are logged into your account, click on your profile picture to move to User Settings. Continue reading
Halloo customers typically fall into one of two categories:
- Your company has several users organized into two or three work groups that need a professional phone system solution.
- You are working alone but want to sound like you have a larger team when customers call.
Either way, Halloo has you covered! Continue reading
Spam is an increasing problem both for emails and phone calls. Cheap long distance rates allow unscrupulous businesses to set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered. Continue reading
What’s one of the best benefits of belonging to a hunt group? You can see the notes of other members in the same group. For example, if you’re part of the Sales hunt group, you’ll be able to see that John Doe called your teammate, Sally, last week and she noted where the conversation left off. Now you know exactly where to pick back up when John calls again, making you look like a customer service rock star! Continue reading
Ready to get started with Halloo? It’s really simple to set up your new virtual business phone service!
If callers constantly reach your company’s voicemail, they may decide to take their business elsewhere. Halloo offers a solution that can reduce the number of calls that go to voicemail. Hunt groups allow a caller to automatically find an available team member. This is done without the customer knowing it’s happening. Continue reading