What is Skills-based Routing?

Hunt group routingGet the most out of Halloo hunt groups with skills-based routing. Add groups based on additional skills within your company, such as language skills or product skills.

How Does It Work?

When an incoming call to your call center cannot connect to the teammate available, your virtual phone system will try the most suitable agent with the same skill set instead of trying the next agent in line.

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Marketing Tips Using Your Cloud Phone System

Sophisticated phone systems allow you to positively improve your marketing in so many ways. Today’s cloud based phone systems like Halloo bring together the capabilities of multiple different technologies, with one platform, you have a contact management system, answering service, a social phone system and more. Knowing how to use those different capabilities can majorly impact your marketing. Continue reading