Being Proactive -The Key to Outstanding Customer Service

Delivering proactive customer service is the key to rising above the industry standard and setting your company up for success. Today, those companies who commit time and energy into providing proactive, instead of reactive, customer service are reaping the benefits of their efforts. One shift in how you approach customer service effectively gives your business a major advantageous over the competition.

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Halloo Review – end of July 2016

First Impressions

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot. Continue reading… Continue reading

What Is a Hunt Group?

hunt group automatically directs an incoming call to find an available (i.e. “not busy”) teammate at their personal extensions via your virtual phone system. Each extension will be tried in order until a “open” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading