Call Forwarding – How It Works

Ever wonder what happens when you forward your calls? Here are answers to the more commonly asked questions.

Does the caller know that his call is being forwarded?

No, the caller to your Halloo number does not know that you have chosen to answer at a particular location. Because you may have your business calls routed to a home number, you should be prepared to answer in a manner appropriate to the nature and image of your business. Continue reading

Tips for Effective Contact Management

Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading

Akron: From Rust Belt to Polymers and Bioenergy

Hit hard by the loss of industrial jobs, Akron is steadily restoring its economy with ingenious technologies like biogas, polymers and biomedical applications.

Renewable energy is one example. Having the country’s only biogas facility, Akron receives some of its electricity through a partnership with KB BioEnergy, which generates power via the decomposition of sludge. Continue reading

Three Advantages of DID (Direct-Inward-Dial) Numbers

In the telecommunications industry, a DID number is a direct inward dial number. DID allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. Continue reading

Halloo Hint: The Consistent Advantage of an 800 Number

Did you know that if your company has an 800 phone line, you could have a competitive advantage? With a toll free phone line for your business, you will consistently capture the phone number of your inbound callers. It’s much more difficult for callers to hide where the call is originating when they call your toll free number. This is largely due to the accounting system associated with toll free phone lines. Since the company, or receiver of the call, is paying for the incoming call, the point of origin has to be known in order to bill appropriately. Continue reading

Albuquerque: Work Hard and Play Hard

Wedged between the Rio Grande and the Sandia Mountains, Albuquerque offers a supportive environment for entrepreneurs and lots of fun outdoor activities when the work is done.

The city of roughly half a million people in Central New Mexico is surrounded by skiing, snowboarding and three World Heritage sites showcasing the state’s ancestral pueblo culture. Continue reading