Have you ever thought you were ready to leave an effective phone message only to stutter or ramble after the beep? Or forget to leave your phone number? Continue reading
Known as “The West’s Most Western Town”, Scottsdale, Arizona creates a great atmosphere filled of endless tourist activities, headquarters to some of the most distinguished businesses in the United States and a growing number of technology companies. Continue reading
Known as “The Biggest Little City in the World”, Reno, Nevada is not only famous for its many casinos and entertaining nightlife but its growing economic future in technological-based industries. Continue reading
Delivering proactive customer service is the key to rising above the industry standard and setting your company up for success. Today, those companies who commit time and energy into providing proactive, instead of reactive, customer service are reaping the benefits of their efforts. One shift in how you approach customer service effectively gives your business a major advantageous over the competition.
Home to the iconic speech of Patrick Henry’s “Give me liberty or give me death”, Richmond, Va lies at the heart of the nation with its historical significance and rich, creative culture. Continue reading
Have you ever thought you were ready to leave an effective phone message only to stutter or ramble after the beep? Or forget to leave your phone number?
With time being at a premium for everyone, that’s not going to improve your chances of getting called back. Continue reading
Surrounded by water on three sides, Norfolk has a long history as a strategic military and transportation point.
That bodes well for startups tied to science and technology, manufacturing, warehousing and distribution. So much so that Norfolk was named by Entrepreneur Magazine as a Top 5 City for Entrepreneurs in 2013. Continue reading
First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot. Continue reading… Continue reading
A hunt group automatically directs an incoming call to find an available (i.e. “not busy”) teammate at their personal extensions via your virtual phone system. Each extension will be tried in order until a “open” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading