Make the Phone Ring Now

Posted on July 17, 2014 by daniel

Every business has a phone and hearing it ring is one of the best sounds out there. It means that someone is thinking of your company, may want to do business with you; and is looking to connect. No matter why they pick up the phone, you have a golden opportunity to sell your business’s goods or services almost each time a call comes in. But what about when calls slow down? Not having the call volume you want can cost you money and lost opportunity. Luckily having a good plan in place can help your phone ring exactly when you want it to. Continue reading →

4 Productivity Suckers and How to Overcome Them

Posted on July 16, 2014 by Heather

We all know that there are a variety of variables out there that can easily take over your day. Even the entrepreneur with the best plan can be sucked into a whirlwind of lost productivity. However, if you are aware of the biggest productivity suckers and have plans in place to avoid the pitfalls, you can overcome them and make the best use possible of your time and energy. Continue reading →

6 Ways the Right Phone System Positively Impacts Your Bottom Line

Posted on July 11, 2014 by Jim Li

Many things can have a positive impact on the bottom line for your small business: time, talent, hard work, investment and more. Yet investing in the right technology, especially an exceptional phone system, will also make a huge difference to your bottom line. In fact, the right phone system can help you both save, and even make, money. Continue reading →

Top 5 Tools Your Company Should Be Using to Communicate with Customers

Posted on July 8, 2014 by daniel

Communicating with your customers and sales leads is vital to the success of your small business. Luckily, technology has made it easy to reach those individuals in a variety of ways, so that no matter how they typically get their information, you can deliver it to them. While there are an array of different methods of communication out there, 5 of them are non-negotiable because of the results they deliver. Continue reading →

Small Business Tips for Turning Leads into Sales

Posted on July 3, 2014 by Heather

Every small business needs to have an ongoing process for bringing in new leads and turning those leads into sales. Yet in reality, this is one area that many companies neglect. While they may do great with getting the word out and building awareness of their brand and service, actually translating those leads into sales may not be effectively occurring. However, a strong lead nurturing strategy can make all the difference to a company’s bottom line. Continue reading →

Insider Tips for Outstanding Customer Service

Posted on June 30, 2014 by Jim Li

Outstanding customer service is multi-faceted. It is not just knowing the products and services you represent and being able to explain them. Transforming good customer service into outstanding customer service is all about how you make your customer feel. Attention to detail ensures that your customers will feel valued and important, as they should. Continue reading →

Latest Trends in Telephony Conference Topics

Posted on June 27, 2014 by daniel

Keeping abreast of the very latest in technology is important for businesses who want to stay at the forefront of their industries. That means knowing exactly what is new and cutting edge. When it comes to telephony, there is no better way to find out such details than by tracking the latest trends in telephony conference topics. Continue reading →

Efficiency Tips from a Coffee-Addicted Telecommuter

Posted on June 24, 2014 by Guest

It’s a joke in my circle that when someone used to ask me if I worked from home, I would say no, I work from coffee shop as I quickly realized I was not particularly effective nor creative when surrounded by the four walls typically associated with eating, sleeping and showering. Continue reading →

Creative Uses of Cloud Programs and Services

Posted on June 16, 2014 by Heather

Creativity is the lifeblood of small businesses. Ingenuity, off brand uses of services and thinking outside the box are what drive small businesses and make them successful. Entrepreneurs even embrace creative uses of things that are obviously good business tools like the cloud. While the cloud is amazing for file storage and sharing, backup, disaster recovery and more, its real power lies in its off-brand uses. Continue reading →

How To Track Call Metrics

Posted on June 12, 2014 by daniel

Measuring the effectiveness of any strategy you put into place in the promotion of your company is an often overlooked, but incredibly important piece of the puzzle. You should never devote valuable resources to anything you are not monitoring and tracking. Luckily when it comes to tracking phone call metrics in your business, it is quite easy to get useful feedback to tell you what is working and what isn’t. In fact, it is all about assigning phone numbers judiciously so you can monitor the efforts you are putting forth. Continue reading →

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