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I have forgotten my log-in PIN. How do I set a new one?

To retrieve your PIN:

  1. Go to the Forgot Password page.
  2. Enter your AccountID and username, or the email address used to create your account.
  3. Your existing PIN will be e-mailed to you at the e-mail address registered for your account.

Once you regain control of your account, set a new PIN:

  1. Log into My Halloo.
  2. Select the User Settings tab on the left hand navigation bar.
  3. Select the General sub tab.
  4. Enter a new personal information number
  5. Click the [Save Changes] button.

Alternatively, you can always contact Halloo Technical Support by sending mail to [email protected]. Don't forget to include your AccountID or Halloo Toll-Free Number when emailing!