How do I change to a different service plan?

To change your service plan:

1. Sign in to your account on the My Halloo website.
2. Select the My Account link, and click the [Change Plan] button under the Service Plan section in the middle of the page.
3. Follow the instructions to upgrade or downgrade your plan.

Note that in certain cases, your new plan may have significantly different features, and we may need to contact you in order to ensure that your system continues working the way you expect through the transition. If you request a change from a Solo to an Office plan, please make sure to check your email for a message from our support team!

You may also request a plan change by sending an email to [email protected] or calling us. If you choose this method, please be sure to:

1. Include your account or account ID in your email.
2. Tell us the name of the plan that you would like to switch to.
3. Reply to the confirmation email we will send to the Administrator and Billing emails on the account. We regret that we are unable to process any plan changes initiated over the phone or through email unless you respond to our email. We have found that this is the best way to protect our customers from unauthorized account changes with potentially damaging business consquences.

You may change plans at any time during your billing cycle. You will receive a pro-rated credit for the unused portion of your existing rateplan for the current month and a prorated charge for the new plan.

Annual plans will not receive any refund of charges but can use a credit balance towards future charges..

Please see the Support section entitled Billing and Fees for more information.