Halloo Review – end of July 2016

First Impressions

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot. Continue reading… Continue reading

What Is a Hunt Group?

hunt group automatically directs an incoming call to find an available (i.e. “not busy”) teammate at their personal extensions via your virtual phone system. Each extension will be tried in order until a “open” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading

Call Forwarding – How It Works

Ever wonder what happens when you forward your calls? Here are answers to the more commonly asked questions.

Does the caller know that his call is being forwarded?

No, the caller to your Halloo number does not know that you have chosen to answer at a particular location. Because you may have your business calls routed to a home number, you should be prepared to answer in a manner appropriate to the nature and image of your business. Continue reading

Tips for Effective Contact Management

Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading

Akron: From Rust Belt to Polymers and Bioenergy

Hit hard by the loss of industrial jobs, Akron is steadily restoring its economy with ingenious technologies like biogas, polymers and biomedical applications.

Renewable energy is one example. Having the country’s only biogas facility, Akron receives some of its electricity through a partnership with KB BioEnergy, which generates power via the decomposition of sludge. Continue reading

Three Advantages of DID (Direct-Inward-Dial) Numbers

In the telecommunications industry, a DID number is a direct inward dial number. DID allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. Continue reading