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“I use Halloo to automate our phone system process. As a small company it's important for us to come across professionally.…” Full story»
LEWIN & ASSOCIATES, Inc.
“I use Halloo in a variety of ways for my business. I have auto attendant set up and my phones forward to Halloo…” Full story»
Halloo can route calls to your mobile, office or home telephone. Work from anywhere with find-me, follow-me, voice mail to email, and fax to email features.
Configure your hunt groups to route calls to your sales and support staff using sequential or round-robin hunt. Users can selectively block / accept calls from hunt groups so that calls get through quickly. Roll over from your own agents to the Halloo Receptionist for 24x7 live operator backup.
Project a big company image with a Halloo toll-free number. Pick a great number from our inventory of 800, 888, 877, 866 and now 855 numbers to get started immediately. Or, if you want a more customized feel, get a memorable vanity number for your business. We also have local area code numbers in most U.S. cities.
The average small business line misses 14 calls per week. 55% of callers do not leave a voicemail. Now, have your phone answered 24x7 by a professional assistant when you can’t pick up. Our U.S. based receptionists answer each call professionally and courteously according to your instructions, while providing you with accurate callback information immediately via email. Just $1.80 per call. No monthly minimum.
Halloo is easy to set up, allowing you to be up and running in just minutes. There are no long term contracts or monthly commitments.
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A hunt group is a system that distributes phone calls from a single telephone number to a group of phone lines. This permits the setup of group functions such as “sales” or “support” so that callers can be directed to any qualified person or agent who is capable of handling the incoming call. Hunt groups can be set up to search in a sequential or round-robin order.
Also known as linear hunting, this algorithm tries members of the group in a fixed order. Calls are always delivered to the first person in the list, down to the end of the list until it is answered.
Sometimes referred to as circular hunting, round-robin attempts to distribute calls more evenly by starting the hunt with a new agent for each new call. For example, if there are three agents, A, B, C, the first call will be sent to A→B→C, the next to B→C→A, and the next to C→A→B. This ensures that the work load is more evenly distributed.
Proper staffing is an important factor in providing good customer service. Fortunately, the number of reps you’ll need for your telephone hunt group can be calculated easily. Nearly a century ago, Danish mathematician Agner Krarup Erlang formalized the science of traffic engineering and queueing theory to come up with the optimal number of representatives needed for any given situation. Factors that go into the Erlang traffic model include average length of call, number of calls per hour, desired service level, and average wait time. Example suggested staffing levels based on the “Erlang C” formula follow:
|Number of calls (hourly)||10||20||60|
|Avg. length call (mins)||3||3||3|
|Wrap-up time after each call (mins)||1||1||1|
|Wait time (secs)||20||20||20|
Hunt groups are just one of the standard features of the Halloo auto attendant. To learn more, please watch our brief tutorial video.
Considering a hosted phone system for the first time? Learn what factors you should consider before choosing a service for your business. Read our Hosted Telecomm White Paper.
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