Investing time in your customer information can bring your business a lot of value. You can improve customer satisfaction, increase sales, boost engagement, and help fill your sales pipeline by building your customer relationship management tools. Continue reading
Author Archives: Jim Li
4 Key Trends in Communication
There are multiple trends in communication that are expected to grow throughout 2014.
1. More businesses will incorporate or deepen their integration with the cloud.
The flexibility that the cloud offers companies will drive new product and service offerings. Because of this integration with the cloud, the purpose and role of IT departments within organizations will shift. Continue reading
Avert Disaster with Business Continuity Planning
The recent snowstorms along the east coast have been particularly detrimental to “normal” life. Numerous businesses have been adversely affected. It’s times like these that having remote operations capability becomes all the more important, and cloud-based telephony is a great way to get there. Continue reading
Are Your Customers Really #1?
Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading
First Call Resolution Tips for Happier Customers
Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading
Streamlining Business Processes with the Cloud
According to Ask.com, streamlining is defined as the process of simplifying or limiting the number of steps in any process to decrease its complexity. Streamlining processes helps one to save time, money and improve regulatory compliance. Services in the cloud help you do this. Continue reading
Halloo Hint: Combat Spam with Call Blocker
Phone “spam” is on the rise, just like email spam. Aggressive marketing organizations are using “robo callers” to literally dial every number combination in order to find new customers. Also, collections agencies and the like are stepping up with ‘round the clock calls as well. Continue reading
10 Actionable Ways Call Recording Can Help Your Small Business
How can call recording help your small business?
- Increase customer satisfaction – Recording calls will allow you to reward exceptional customer service. It also provides the opportunity to diffuse customer issues before they escalate.
- Provide training material – Examples of good, bad, and unusual calls can be shared during training sessions with new employees as well as during team meetings.
- Increase accuracy – One of the primary areas for errors is in documenting information that is conveyed via the phone. With the call recorded, team members can review shipping information and order quantities before submitting final order requests. Continue reading
Use My Halloo with your Mobile Device
You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:
- Voice messages — Listen to your messages without having to dial in to your account. Return calls and delete old messages with point and click simplicity!
- Forwarding number — Update your current find-me, follow-me setting so that you don’t miss any important calls.
- Contacts — Access and search your Halloo contacts database. Managing your contacts on Halloo allows you to store hundreds, even thousands of contacts easily and conveniently. Continue reading