Why do businesses record calls? For a variety of reasons, including: Reviewing how a team member handled the call; Learning common reasons why customers (or potential customers) are calling; and, Identifying potential opportunities for additional products or services.
Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in … Continue reading
Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to … Continue reading
You’ve undoubtedly heard the term “metadata” bandied about recently in the press, particularly as it applies to telephone logs. But what exactly is metadata, and how can it benefit your small business? In short, metadata is information that helps to … Continue reading
For most small business owners, setting up dedicated customer telephone support has always seemed like an expensive and lofty goal. Between hiring and training call center staff, purchasing telephony equipment, and managing the infrastructure – providing quality phone support often … Continue reading
Discover the secret to explosive business growth with call tracking business phone numbers! Uncover the hidden power of call data insights and drive your revenue to new heights. Learn how call tracking can be your magic weapon for success. Turn calls into cash and unlock rapid growth today! Continue reading
When customers call your business, their first interaction is often with the auto attendant greeting. A well-designed auto attendant can leave a positive impression, set the right expectations, and efficiently guide callers to the appropriate department or person. In this … Continue reading
Chicago is known for its impressive architecture, bustling food scene, and world-class museums. But did you know that the Windy City is also home to a number of eco-friendly small businesses? These businesses are making a positive impact on the … Continue reading
Are you tired of listening to the same old boring phone system messages that make you want to doze off? Well, fear not! Text-to-speech (TTS) tools are here to save the day and make your company’s phone system sound more … Continue reading
We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.