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Reporting & Analytics

Our Reporting & Analytics give you up-to-the-minute, easy to read reports showing individual agent and queue statistics to keep you on top of your call center’s performance:

BENEFITS:

• Monitor and manage the length of time your callers wait to reach an agent
• Compare current data with historical information to track trends in your call center
• Track agent productivity over time, and reward agents for their efficiency.
• Manage performance of both local and remote agents in real-time
• Track call volume in real-time to maintain adequate call center staffing

HIGHLIGHTS:

• Browser-displayed reports can be accessed from anywhere
• See key data in real-time so you can manage your contact center when it needs it most

This feature is available with the following Halloo Plans:

	Feature: Halloo Free Halloo Biz FlexCall Center Reporting & Analytics