Our Reporting & Analytics give you up-to-the-minute, easy to read
reports showing individual agent and queue statistics to keep you on
top of your call center’s performance:
BENEFITS:
Monitor and manage the length of time your callers wait to reach an
agent
Compare current data with historical information to track trends in
your call center
Track agent productivity over time, and reward agents for their
efficiency.
Manage performance of both local and remote agents in real-time
Track call volume in real-time to maintain adequate call center
staffing
HIGHLIGHTS:
Browser-displayed reports can be accessed from anywhere
See key data in real-time so you can manage your contact center when
it needs it most
This feature is available with the following Halloo Plans:
Hosted Telecom
Services Improve Your Customer Service and Bottom Line