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Intelligent Routing
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Intelligent Call Routing (ACD)

Intelligent Call Routing (Automated Call Distribution) gives you powerful tools to distribute incoming calls across multiple extensions inside and outside your phone network.

You’ll never miss another lead because a potential customer doesn’t leave a voice message.


  • Optimize your employees’ productivity by routing calls according to their ability, skillset, and responsibilities.
  • Handle your most urgent calls first, using Queue Prioritization.
  • Setup a virtual call center with work-at-home agents.
  • Give your agents maximum flexibility while ensuring your callers can always reach someone to help them with Find-me / Follow-me routing for each agent extension.


  • Send calls in the queue to the best agent based on any of several different rules: least busy, longest idle, round robin, and more…
  • Program queue priorities to ensure that more urgent calls get answered first. Customize your on-hold escape options by queue to provide the best possible caller experience.
This feature is available with the following Halloo Plans:
Feature: Halloo
Intelligent Call Routing (ACD)     Yes