Do you have too many “missed calls” or blank voice messages
in your Sales Department mailbox? FlexCall Center hold queues can decrease
your number of abandoned calls by playing customized music on hold
until you are able to answer the call.
BENEFITS:
Promote your company, products, and services with customized
hold music that plays while your caller is holding for the next available
agent.
Reduce abandoned calls when your call volume temporarily spikes.
Handle your most urgent calls first, using Queue Prioritization.
HIGHLIGHTS:
Escape rules can be programmed
to allow callers to leave voicemail or return to IVR when no agents
are available.
Program queue priorities to ensure that more urgent calls get answered
first. Customize your on-hold escape options by queue to provide the
best possible caller experience.
This feature is available with the following Halloo Plans:
Hosted Telecom
Services Improve Your Customer Service and Bottom Line