Hunt Group Phone Feature for Sales and Support Businesses
Do you need to efficiently route incoming calls to a sales or
support team? Hunt Groups allow you to roll incoming calls to members
of a team until an available person is found. With Halloo, your hunt
groups can include anyone in your account, wherever they are
physically located. And each person can individually control their
forwarding schedule and whether they are “logged in” to
receive calls.
BENEFITS:
Route calls to team members working from home or remote
locations. Build a sales or support staff using a distributed
team.
Create multiple groups to simulate “departments” such
as sales, support, and billing. Users can belong to one or more groups
and can individually log in and out of a particular group to
receive calls.
Unlike traditional phone company or PBX based rollover systems,
Halloo hunt groups can roll over to users located anywhere, on any phone.
HIGHLIGHTS:
Sequential Hunt algorithm sends calls to members in a
fixed order. For example, A → B → C. This can be used if
calls should be route based on seniority or experience level.
Round-Robin Hunt algorithm starts each hunt with a new
person, to more evenly distribute the incoming calls. For example,
(A → B → C), then (B → C → A), then (C → A → B).
Account administrators can set up and configure groups easily through My Halloo.
Changes to take effect immediately, allowing you to respond quickly to
changes in your organization or team.
This feature is available with the following Halloo Plans:
Hosted Telecom
Services Improve Your Customer Service and Bottom Line