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Live Agent Console gives your employees easy access to call management features, queued calls, and quick-click dial capabilities, helping them interact with your customers more efficiently and productively. This unique Rich Internet Application provides live call control via a standard Web browser!
The Supervisor Console helps Supervisors and Administrators train employees and ensure high-quality customer service by enabling them to Monitor or Barge-In on agent calls from any telephone. Like the Live Agent Console, the Supervisor Console provides real-time, interactive call control via a Rich Internet Web application.
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