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Live Agent Console
See/Hear…
See and hear how Halloo business solutions have changed companies like yours!

Live Agent Console

Live Agent Console gives your employees easy access to call management features, queued calls, and quick-click dial capabilities, helping them interact with your customers more efficiently and productively. This unique Rich Internet Application provides live call control via a standard Web browser!

The Supervisor Console helps Supervisors and Administrators train employees and ensure high-quality customer service by enabling them to Monitor or Barge-In on agent calls from any telephone. Like the Live Agent Console, the Supervisor Console provides real-time, interactive call control via a Rich Internet Web application.

BENEFITS:

  • Your employees can be up and running comfortably with your new system’s capabilities in just minutes.
  • Easy, intuitive access to call management features, queued calls, and quick-click dial capability.
  • Monitor queue and agent status at-a-glance from any Internet connection.
  • Answer queued calls as needed, without disrupting the queue or adding yourself to the available queue extensions.

HIGHLIGHTS:

  • Local, remote, and mobile agents have access to all the Agent Console features they need, from anywhere they can access the Internet.
  • No software installation—even the Agent Console is entirely Web-based
  • Monitor or Barge-In on agent calls from any telephone, at any time. (Supervisor console)
This feature is available with the following Halloo Plans:
Feature: Halloo
Free 		Halloo
Biz 		FlexCall
Center
Live Agent Console     Yes