Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading
According to Ask.com, streamlining is defined as the process of simplifying or limiting the number of steps in any process to decrease its complexity. Streamlining processes helps one to save time, money and improve regulatory compliance. Services in the cloud help you do this. Continue reading
This KISSmetrics infographic describes customers’ reactions to good and bad service. Make sure to read through to the bottom of the graphic. You’ll find several useful insights on how customers view customer service agents and auto attendant recordings. Continue reading
Use your auto attendant to impress your customers. Dialing a number only to be greeted by a recording does not need to be a frustrating experience. Implement these 6½ tips to help greet customers, route calls, and provide needed information. Continue reading
With fewer conversations taking place face-to-face, it can be difficult to overcome the barriers to communication.
In articles, you’ll often see the following research outcome – only 7% of the way our messages are received have to do with the words we choose. The remaining mix depends on tonality (38%) and body language (55%). As we deal with others remotely, such as via phone, how can we ensure effective communication when we can’t be seen?
Continue readingOne of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading
How can call recording help your small business?
Applied Air Systems provides customized compressed air solutions and conducts air system audits to ensure that plant facilities are energy efficient and cost effective. Continue reading
Direct Inward Dial, or DID, allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. Additional DID lines can be added to your Halloo account for $4.95 per month, and can be either local or toll-free numbers. Continue reading
Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to dedicate some time, energy, and curiosity into the process. Continue reading
