This KISSmetrics infographic describes customers’ reactions to good and bad service. Make sure to read through to the bottom of the graphic. You’ll find several useful insights on how customers view customer service agents and auto attendant recordings.
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Source: Why do Companies with Great Customer Service Succeed?
Did you notice the figures about companies that are forgetful or unavailable via phone? Halloo’s collaborative business phone system can help you avoid these lost opportunities. Here’s how:
- Avoid forgetfulness with Call Tracking
- Be available anytime with Live Receptionists as part of your customer service support network
Your choice of on-hold messaging also makes a difference to your customers! Help reduce customer frustration with these tips from related articles:
What key take-aways did you find for your business from these customer insights?