One of my favorite movies is Auntie Mame starring Jane Russell (1958.) There are so many wonderful, funny scenes in the movie, but some scenes always stand out in your memory and one of those for me is when she went to work as a switchboard operator. Continue reading
Voicemail is an important part of your business and your sales staff should think of it as one of their top priorities. However, some people treat voicemail as the last thing they check when going to work each day which can mean that their voice customers might not even get a call back.
You need to sit down with your sales team and tell them to check voicemail first each day as the lead is already at least a day old. In addition, make sure they don’t make these common mistakes. Continue reading
Many of our customers join My Halloo to get a local number for their business.
What is the Benefit of a Local Number?
Aside from the obvious benefit of allowing locals to call you without having to use long distance, there are other benefits you should know about. Continue reading
Tax season is upon us and it is a great time for companies to not only do a spring cleaning, but to also create reports based on employee and customer statistics.
With My Halloo, you can easily run reports on all of these things as well as look at your set up and see if your extensions need to be reorganized.
Some of you may remember that in the 1950s, there was a television show called Dragnet. It was immensely popular to the point that it influenced life in the era.
A famous catchphrase came from the show: “Just the facts, ma’am.” People still use it today and probably don’t even know its source.
Have you ever thought about the phone system at the White House? An excess of 3,250 people work in the white house and this doesn’t include part-time staff. How do they handle that many people on a phone system? Organization.
In many organizations, sales is the most important part of business. It may come as a surprise that most salespeople claim that their company makes it difficult to meet quotas. Sales people who spend half their time performing administration duties have nothing to look forward to but lower sales numbers which affects your bottom line.
Small businesses trying to save money can find it difficult when building their online presence. Getting a phone number, buying image stock and providing videos can be time consuming and expensive. However, you can combat these costs to create a great looking website without gutting your marketing budget. Continue reading
Get the most out of Halloo hunt groups with skills-based routing. Add groups based on additional skills within your company, such as language skills or product skills.
How Does It Work?
When an incoming call to your call center cannot connect to the teammate available, your virtual phone system will try the most suitable agent with the same skill set instead of trying the next agent in line.
This is great advice for new Halloo users.
Q: What is a phone loop?
A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.