Quite a bit of research has been done on music played while customers are on hold. Handling on-hold time well can lead to higher levels of customer satisfaction, so it’s worth spending some time considering your options.
Imagine that you call a company about a recently purchased service subscription. When you can’t solve the activation problems on your own, you decide to call the 800 customer service phone number. The answering message greets you with a welcome … Continue reading
Need more customers to call you? Consider these five tips:
Workplace collaboration has many benefits. With the addition of cloud-based services, such as Halloo’s business phone system, your company will realize even more rewards. What can a collaborative workplace do for you?
Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait … Continue reading
Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of … Continue reading
What are the benefits of services hosted in the cloud? Here are our top 7 benefits of integrating the cloud into your business:
Why use a contact management system in your small business? Because building a customer relationship management system (CRM) can help you: Generate more business, Increase productivity, and Enhance relationships with your customers. By using a CRM, your company can increase … Continue reading
Applied Air Systems provides customized compressed air solutions and conducts air system audits to ensure that plant facilities are energy efficient and cost effective.
This guest post is by Ashley Verrill, courtesy of Software Advice. A lot of factors play into the growth and success of any small business, but much of it comes down to how easy it is to do business with … Continue reading
