While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in … Continue reading
“On-hold music” is an entire industry in itself, plus there are numerous opinions, studies, and articles that focus solely on the type of music you should play for customers when you put them on hold.
Many cloud-based customer relationship management (CRM) systems like Salesforce.com have become the standard sales and support tool for large enterprise and government organizations worldwide. The idea is pretty simple: manage your business interactions in a central database, share them with … Continue reading
Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is … Continue reading
Have you ever considered investing in different incoming phone numbers to cue what happens next for the customer? For example, if you run a car rental company, you could offer one number for regular use customers and one number for … Continue reading
There is something to be learned from practically every interaction with potential clients. Even the calls that don’t translate to a sale provide valuable information that can be used in growing your business. In fact, by using certain features of … Continue reading
Hi, it’s Heather from the Halloo marketing team! I recently connected with one of our Halloo contest winners, Matthew of VA Daily Bread (the marketing arm of the Virginia Region of One Harvest Food Ministries), who told me a little … Continue reading
Top customer satisfaction is something every business wants to deliver. However, few are truly making the effort to ensure that their customers are indeed satisfied with them. If you are wondering just how your company is doing, take the time … Continue reading
Remember our post on having your phone number easily found? Well, it’s still important. Here’s why. Last year, Google engaged Ipsos to conduct a study on click to call within organic and mobile search results. They found some pretty interesting … Continue reading
Creativity is the lifeblood of small businesses. Ingenuity, off brand uses of services and thinking outside the box are what drive small businesses and make them successful. Entrepreneurs even embrace creative uses of things that are obviously good business tools … Continue reading
