Make the Phone Ring Now

Posted on July 17, 2014 by daniel

Every business has a phone and hearing it ring is one of the best sounds out there. It means that someone is thinking of your company, may want to do business with you; and is looking to connect. No matter why they pick up the phone, you have a golden opportunity to sell your business’s goods or services almost each time a call comes in. But what about when calls slow down? Not having the call volume you want can cost you money and lost opportunity. Luckily having a good plan in place can help your phone ring exactly when you want it to. Continue reading →

Top 5 Tools Your Company Should Be Using to Communicate with Customers

Posted on July 8, 2014 by daniel

Communicating with your customers and sales leads is vital to the success of your small business. Luckily, technology has made it easy to reach those individuals in a variety of ways, so that no matter how they typically get their information, you can deliver it to them. While there are an array of different methods of communication out there, 5 of them are non-negotiable because of the results they deliver. Continue reading →

Latest Trends in Telephony Conference Topics

Posted on June 27, 2014 by daniel

Keeping abreast of the very latest in technology is important for businesses who want to stay at the forefront of their industries. That means knowing exactly what is new and cutting edge. When it comes to telephony, there is no better way to find out such details than by tracking the latest trends in telephony conference topics. Continue reading →

How To Track Call Metrics

Posted on June 12, 2014 by daniel

Measuring the effectiveness of any strategy you put into place in the promotion of your company is an often overlooked, but incredibly important piece of the puzzle. You should never devote valuable resources to anything you are not monitoring and tracking. Luckily when it comes to tracking phone call metrics in your business, it is quite easy to get useful feedback to tell you what is working and what isn’t. In fact, it is all about assigning phone numbers judiciously so you can monitor the efforts you are putting forth. Continue reading →

What Are You Measuring When the Phone Rings?

Posted on May 25, 2014 by daniel

Does your company receive phone calls? If the answer is yes (and we hope it is!), here’s what you should consider tracking. (Definitions vary for terms below. Make sure to pick metrics – and definitions – that will provide the most insight into your business.) Continue reading →

Company May Be Smaller than It Sounds!

Posted on May 15, 2014 by daniel

If your company doesn’t have a call transfer feature, you might seem less reputable to your callers. A business without a phone system can likely handle the opening portion of most incoming phone calls. However, when it’s time to connect the caller to the correct person inside the company, the customer is given another number to dial! The conversation often sounds like this, “Actually, Jimmy does the billing now. Can you call him at 800-555-xxxx?” Continue reading →

The Future of Voice

Posted on April 18, 2014 by daniel

In a recent article in GigiOm, Martin Geddes discussed the future of voice. Mr. Geddes proposes that “We’re about to see a major shift in voice technology. Think wearables, encryption, Facebook-like streams and customized acoustic profiles.” This view of voice as innovation instead of an antiquated form of communication is often referred to as “hypervoice.” Continue reading →

5 Tips for Choosing Tech for Your Business

Posted on March 27, 2014 by daniel

Choosing the right technology for your small business isn’t an easy task. There are lots of things to take into consideration such as what type of technology is a good fit for your organization (for example, desktop computers or tablets, local network or cloud-based services). Plus, you’ll want to know how well the technology will grow as your business needs change and how your choices will enhance your organization’s productivity. Continue reading →

STEM: Preparing for the Future

Posted on March 7, 2014 by daniel

STEM has become a common buzz word as of late, particularly in relation to education and jobs. Science, technology, engineering, and mathematics represent the fields that make up the STEM acronym. According to the STEM Coalition, these four areas are critical to U.S. competitiveness and economic prosperity. With this in mind, it has quickly become one of the leading focus areas of policy makers, educators, and business owners alike. Continue reading →

Why Do Customers Stop Buying?

Posted on February 24, 2014 by daniel

Imagine that you call a company about a recently purchased service subscription. When you can’t solve the activation problems on your own, you decide to call the 800 customer service phone number. The answering message greets you with a welcome and then states “Your call is important to us. Please hold.” After waiting on hold for more than 10 minutes, you are connected with a customer service agent. That agent doesn’t know how to solve your problem and transfers you to another department. Your on-hold time starts all over again. Once you repeat all of your information and problem history again to the new agent, you are suddenly disconnected from the call. Continue reading →

Author Archives: daniel