What’s one of the best benefits of belonging to a hunt group? You can see the notes of other members in the same group. For example, if you’re part of the Sales hunt group, you’ll be able to see that John Doe called your teammate, Sally, last week and she noted where the conversation left off. Now you know exactly where to pick back up when John calls again, making you look like a customer service rock star! Continue reading
An effective customer relationship management system can dramatically transform the performance of your small business. By using an online system, the customer experience that you deliver is completely revolutionized. You go from being yet another vendor trying to sell something to an entity that offers solutions to real problems that your customers experience. Institute a customer relationship management system today, like the one found with Halloo phone systems. Continue reading
“On-hold music” is an entire industry in itself, plus there are numerous opinions, studies, and articles that focus solely on the type of music you should play for customers when you put them on hold. Continue reading
Many cloud-based customer relationship management (CRM) systems like Salesforce.com have become the standard sales and support tool for large enterprise and government organizations worldwide. The idea is pretty simple: manage your business interactions in a central database, share them with coworkers so that everyone stays on the same page, and leverage that knowledge for increased sales and more effective customer service. Continue reading
Efficiency is one of the leading factors for the success of your business. Streamlining your efforts in all parts of your business can help you achieve the maximum levels of efficiency that will ensure the smooth running of your business. These tips will help you move in the right direction for the best results. Continue reading
Is your business going through a growth spurt? Adding new employees can be difficult, even for seasoned organizations. Beyond identifying the responsibilities of the new employee, there’s also the complexity of the hiring process. New hires can bring about infrastructure and logistical challenges for small and medium sized businesses. For example, will the employee need to be locally based, is there space in the current office to house additional workers, and what hours will the new employee work? Continue reading
Are your customers getting frustrated when they are greeted by your auto attendant? Are they hanging up the phone before leaving a message or listening to the options? If so, you might want to consider tweaking your auto attendant settings. Continue reading
You’ve likely heard that a website is crucial to the success of a business. Equally or even more important is your phone. For many businesses, a website gets them found but a phone call converts the interest to a sale. However, if your phone is not being answered or your phone number is not easy to find, you may be missing out on sales – lots of them. Today, high tech phone systems like Halloo allow you to ensure that your phones are always answered, calls are managed in an effective manner, and the best customer service possible is always delivered. Being easy to reach helps to build your business, in a big way. Continue reading
Everything you say or do in the name of your business leaves an impression on your customers and potential customers. That’s why you need to pay close attention to the messaging that your audience will see or hear. Making a good impression will get you far when it comes to securing and keeping the customers you want and need. Pay close attention to the areas most commonly in contact with the public. Continue reading
Recent reports on the future of the small business workforce detail changes that have already begun for many businesses. These changes involve a shift away from traditional workplaces where everyone is in the same building and towards a collaboration of co-workers who telecommute from a variety of places at different times. This shift means change for both employees and employers. Continue reading
