Why do businesses record calls? As many recorded messages will tell you when you’re on a recorded phone line, “for quality assurance purposes.” Many companies have staff that review recorded calls to determine: Continue reading
Investing time in your customer information can bring your business a lot of value. You can improve customer satisfaction, increase sales, boost engagement, and help fill your sales pipeline by building your customer relationship management tools. Continue reading
There are multiple trends in communication that are expected to grow throughout 2014.
1. More businesses will incorporate or deepen their integration with the cloud.
The flexibility that the cloud offers companies will drive new product and service offerings. Because of this integration with the cloud, the purpose and role of IT departments within organizations will shift. Continue reading
The recent snowstorms along the east coast have been particularly detrimental to “normal” life. Numerous businesses have been adversely affected. It’s times like these that having remote operations capability becomes all the more important, and cloud-based telephony is a great way to get there. Continue reading
Is your business going through a growth spurt? Adding new employees can be difficult, even for seasoned organizations. Beyond identifying the responsibilities of the new employee, there’s also the complexity of the hiring process. New hires can bring about infrastructure and logistical challenges for small and medium sized businesses. For example, will the employee need to be locally based, is there space in the current office to house additional workers, and what hours will the new employee work? Continue reading
Are your customers getting frustrated when they are greeted by your auto attendant? Are they hanging up the phone before leaving a message or listening to the options? If so, you might want to consider tweaking your auto attendant settings. Continue reading
Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading
Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading
Google Marketplace was developed so third-party applications could incorporate the numerous product features of Google. For instance, apps purchased in the Google Marketplace require only a single login, meaning you don’t have to visit each individual application’s page in order to sign into the system. These apps also automatically incorporate with your existing Google contact lists or calendars. Continue reading