Does your company receive phone calls? If the answer is yes (and we hope it is!), here’s what you should consider tracking. (Definitions vary for terms below. Make sure to pick metrics – and definitions – that will provide the most insight into your business.) Continue reading
Monthly Archives: May 2014
Don’t Forget to Call – Beat Phone Phobia
Does a fear of talking on the phone hold you back from following up on leads and making new connections? Phone phobia can be troublesome, particularly to business owners and entrepreneurs. While text and email are definitely common methods of communication these days, sometimes you just have to pick up the phone and call. If you procrastinate or moan and groan about calling, here are a few tips that can help. Continue reading
Android Mobile Phone Customers
Don’t worry Android users, we haven’t forgotten about you! We’re working on a Halloo app for Android devices. Please take a brief moment to let us know which make and model of phone you use via this quick survey. Continue reading
Company May Be Smaller than It Sounds!
If your company doesn’t have a call transfer feature, you might seem less reputable to your callers. A business without a phone system can likely handle the opening portion of most incoming phone calls. However, when it’s time to connect the caller to the correct person inside the company, the customer is given another number to dial! The conversation often sounds like this, “Actually, Jimmy does the billing now. Can you call him at 800-555-xxxx?” Continue reading
We Want You in the Spotlight!
At Halloo, we love hearing our customers’ stories! If you’d like to share more about your business and how you incorporate Halloo’s phone system into your daily life, please email us at marketing[at]halloo[dot]com. Our marketing team will set up a time to chat more about all that you do. Your story could be featured in the customer spotlight sections of upcoming newsletters and blog posts! Continue reading
Please Stay on the Line
Do your customers hang up before leaving a message or listening to the phone tree options? Your company’s phone greeting and auto attendant features might be driving them away! Continue reading
Make Your Customers Sing While On Hold
Quite a bit of research has been done on music played while customers are on hold. Handling on-hold time well can lead to higher levels of customer satisfaction, so it’s worth spending some time considering your options. Continue reading