Why do businesses record calls? For a variety of reasons, including: Reviewing how a team member handled the call; Learning common reasons why customers (or potential customers) are calling; and, Identifying potential opportunities for additional products or services.
Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in … Continue reading
Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to … Continue reading
You’ve undoubtedly heard the term “metadata” bandied about recently in the press, particularly as it applies to telephone logs. But what exactly is metadata, and how can it benefit your small business? In short, metadata is information that helps to … Continue reading
In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a … Continue reading
Ranked by Forbes as the #1 city for education, Boulder, Colorado offers students, entrepreneurs and families a great quality of life with a one-of-a-kind view.
As a suburb of Chicago and once headquarters of Al Capone’s criminal empire, Cicero makes up for its small size in rich history, unique landscapes and its strong manufacturing industry.
Where the citrus industry began so many years ago and the home to one of the most historic hotels in the nation, Riverside, California blends its past and future with cultural and renowned landmarks and a strong economic future. Ranked … Continue reading
Hosting the Super Bowl LI, Houston opens up its widely diverse and industrious city for thousands to come and enjoy Texas’ charm.
Sophisticated phone systems allow you to positively improve your marketing in so many ways. Today’s cloud based phone systems like Halloo bring together the capabilities of multiple different technologies, with one platform, you have a contact management system, answering service, a … Continue reading