This is great advice for new Halloo users.
Q: What is a phone loop?
A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.
Every growing business experiences the following scenario at some point:
A new advertisement or marketing campaign generates attention and more potential customers start calling, causing the business owner and staff to spend significantly more time on the phone taking orders or answering questions.
An increase in calls can often overwhelm small- and even mid-sized businesses as they try to qualify new leads, or answer general inquiries while still trying to maintain service quality elsewhere. Some hire additional staff, while others rely on the phone company to provide additional lines to manage the workload – but these options carry significantly greater cost than automating inbound calls. Continue reading
This is one of the most common questions we get asked by our customers.
You may or may not have come across this problem. Or may not even be aware of it.
Q: Why can’t I reach one of my co-worker’s extensions?
Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.
Q: When the Halloo system forwards a call to my cell or home, is there a way to know that it is a Halloo call as opposed to say my grandmother calling in?
A: On the “Forwarding” page of “User Settings”, click “Use my Halloo number for Caller-ID” and “Save Changes”. Your caller-ID will show your Halloo toll free number instead of the original caller.
The policeman arrived at the scene of an accident to find that a car had struck a telephone pole. Searching for witnesses, he discovered a pale, nervous young man in work clothes who claimed he was an eyewitness.
“Exactly where were you at the time of the accident?” inquired the officer.
“Mister,” exclaimed the telephone lineman, “I was at the top of the pole!”
Q: I’m trying to get that record audio thing to work and call me but it is not working. Can you check it and let me know if I’m doing something wrong?
A: You need to set up your forwarding numbers first so that the system knows where to call you. Sign in to My.Halloo.Com, and click on “User Settings”.
Then click the “Forwarding” tab to set up your phone numbers. Enter at least one number here and click “Save Changes”.
Next click “Voicemail” and then “Record”. You will now see your new forwarding number(s) displayed in the “Location” menu.
Here are five tips you should give to your receptionist.
These five tips will transform your receptionist from a good to great.
What’s the worst hold music you have ever listened to?
I found some that people really dislike.
Hold On by Wilson PhillipsSome people theorize that companies use bad music to encourage customers to hang up before they have to talk to them. I have a different theory. I think companies use music that they think either fits the theme of “please hold” (Hold On, Jeopardy theme, Hold Me Now) or is “safe”.
Q: Can I port my number to Halloo?
A: Yes. If you’re porting a toll free, just follow the instructions here: Transfer Toll Free Numbers to Halloo.
Q: I’m thinking about a regular local number.
A: In that case, you’ll need to fill out the Local Number Portability (LNP) form here: Transfer Local Numbers to Halloo.
