The display on your caller ID may not be telling the whole truth. Some individuals and organizations spoof the information that displays on caller ID. When this happens, the recipient of the call believes the call originated from a different person or place than it actually did. This intent of this type of action is often malicious. For example, this technique has been used by some private investigators and political campaigns to lure individuals into thinking the call is coming from a more trusted source. Continue reading
Category Archives: Virtual Phone Systems
6½ Tips for a Powerful Auto Attendant
Use your auto attendant to impress your customers. Dialing a number only to be greeted by a recording does not need to be a frustrating experience. Implement these 6½ tips to help greet customers, route calls, and provide needed information. Continue reading
How Can Halloo Better Serve You?
Are you a Halloo customer? We’d love to have your feedback! Please complete this very brief survey and let us know how you’re using Halloo’s virtual phone system. To add a little incentive, we’ll be giving away a Target Gift Card to one lucky respondent!
Find the survey here – https://www.surveymonkey.com/s/HallooCustomerFeedbackSurvey
Halloo Hint: Integrated Call Recording
One of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading
Customer Spotlight: Applied Air Systems
Applied Air Systems provides customized compressed air solutions and conducts air system audits to ensure that plant facilities are energy efficient and cost effective. Continue reading
Halloo Hint: Receive Faxes Online
You can receive faxes to your Halloo account if you have a Halloo Biz or Halloo Flex Center account. Halloo Fax provides you with a dedicated toll-free number for your inbound faxes. You can manage and view your faxes online, or forward automatically as TIFF (image file) to multiple email recipients. Continue reading
Data Is Important, Even If It’s Not “Big”
Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to dedicate some time, energy, and curiosity into the process. Continue reading
Use My Halloo with your Mobile Device
You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:
- Voice messages — Listen to your messages without having to dial in to your account. Return calls and delete old messages with point and click simplicity!
- Forwarding number — Update your current find-me, follow-me setting so that you don’t miss any important calls.
- Contacts — Access and search your Halloo contacts database. Managing your contacts on Halloo allows you to store hundreds, even thousands of contacts easily and conveniently. Continue reading
Metadata: Definition and Uses for Small Business
You’ve undoubtedly heard the term “metadata” bandied about recently in the press, particularly as it applies to telephone logs. But what exactly is metadata, and how can it benefit your small business?
In short, metadata is information that helps to describe some “thing”, such as a phone number or code from a recently sold product. This collection of information is usually stored in a database where there are numerous categories that relate to each other in some way. This structure facilitates finding, sorting and filtering information of interest. Books, for example, have “titles”, “authors”, and “publication date”. Telephone calls have a “calling number”, “called number”, “time”, and “length”. This makes it easy to ask simple questions like, “show me all the calls from 415-555-1234 in the past 30 days” or “how many copies of The Great Gatsby have I sold?” Continue reading