Q: I have selected “Rings before voicemail picks up”, but I really need to be able to set extensions to forward only (without ever going to Halloo voicemail). Is this possible?
A: Simply set the “Maximum incoming voicemail length” setting to “0” for the extension(s) that don’t want voice mail. Note that if you record a greeting for that extension, it will still play, which will allow you to record a brief message before the script hangs up. In addition, if you check the “For further assistance” option, the caller will be given the chance to jump to another extension, including back to the auto attendant.
Not having a call transfer feature makes your business look untrustworthy.
As a small business owner myself, I’ve gone from the picnic table as a conference room to taking venture capital. In the early days, it’s common to take customer calls and have to tell them,
“Actually, Jimmy does the billing now. Can you call him at 415-555-8008?”
And when the company gets bigger and buys a traditional business phone system PBX, you hear your employees ask, “How do I transfer a call on this thing?”
Our webmaster made a good point once – asking customers to dial a separate number is like asking website visitors to make extra mouse clicks. They both lower the conversion rate.
Study shows that if you get a customer voicemail, you better call them back – fast.
A study conducted by Insidesales.com and MIT Lead Response Management indicates that response time is critical for the success of closing a sale. While the differentiation between B2B and B2C is clear, the overall trend is still startling for both types of sales. The sales leads call-back time study shows a lot of interesting stats and graphs, but the upshot of them is that –