It’s that time of year where we reflect on what has passed and set new personal and professional goals. While many of you may commit to the goals that you set, numerous others will let them go without being fulfilled. Make 2014 a different type of year! Let’s build on the connection between goal setting and happiness. Continue reading
Workplace collaboration has many benefits. With the addition of cloud-based services, such as Halloo’s business phone system, your company will realize even more rewards. What can a collaborative workplace do for you? Continue reading
Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading
A new advertisement or marketing campaign can generate significantly more attention for your business. This leads to an influx of calls from potential customers, causing you and your team to spend significantly more time on the phone taking orders or answering questions. Continue reading
Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading
There are numerous benefits to making your business appear larger than it is. The first impression your company exudes can set a lasting impression on those you meet. Many consumers won’t pay any attention to your products or services if they are unsure your company will last. Continue reading
As a business, the communication and image presented by your organization, creates the first impression. Since the window of opportunity to convey a positive first impression is very short, it’s important to ensure your business image is one that will attract customers and distinguish your company from the competition. Continue reading
According to Ask.com, streamlining is defined as the process of simplifying or limiting the number of steps in any process to decrease its complexity. Streamlining processes helps one to save time, money and improve regulatory compliance. Services in the cloud help you do this. Continue reading
