Call Center

Handle high-volume sales and support calls with flexibility and ease.

Call center requirements

• Need to project a professional image
• Intelligent call routing distributes calls to agents
• Sequential and round-robin call distribution available
• Individual agent can temporarily block/accept new calls
• Each agent may accept calls at the office, home, or on the road
• No upfront investment

Solution - FlexCall Center

Halloo’s FlexCall Center eliminates the major obstacles and expenses involved in establishing, managing, and expanding the call center function for companies that require up to 50 active agents.

With true ACD queuing, programmable delay announcements, intelligent routing, and live call control via a unique Rich Internet Console Application, the Halloo FlexCall Center service is in a class by itself for ease-of-use, flexibility, and low cost.

Halloo Auto Attendant gives you a sophisticated, yet easy to setup interactive voice system, for giving your callers a professional information and call handling portal.

Use the auto-attendant to answer basic inquiries about your business, such product specials, online bidding results and support information.

Find-Me, Follow-Me service, which allows your call center agents to work from home, or any location! Weekly schedule automatically routes calls to office, home and mobile phones.

Halloo Toll-Free service makes it easy for your customers to contact you. Affordable termination rates are available, according to your anticipated monthly usage and calling patterns. In addition, with Halloo Toll-Free, you always get the caller-ID of your customers, whether that call is answered by your auto-attendant, or routed to live extension.

Click to Call drives web traffic to your call center through easy-to-use “CallNow!” buttons and links. Using Click-to-Call gives you the flexibility of changing your call-in phone numbers, reducing the risk of total outage in case your primary long distance carrier has a failure.

My Halloo Web control portal. Organize all of your communications services in one comprehensive control center. Get immediate access to your messages, call logs, address book, call routing preferences and much more.

Enhanced Voicemail gives you convenient access to your messages from any telephone or from a standard Internet connection. Using your web browser, click through old messages to delete, forward or save messages with ease.