The Halloo Find-Me, Follow-Me feature connects you to incoming calls based on your call forwarding setup. Each user in your account will program one or more lines, corresponding to their home, office, and mobile numbers. Then, each user will set rules to tell the system where they are currently and when they plan to change locations, so that the forwarding system can follow appropriately. Continue reading
Do you feel like your personal time is being encroached on by your work? With the increase in mobile technology, the separation between work and home has become even less distinct. Continue reading
Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.
Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading
What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.
According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.