Sometimes putting customers on hold is your only option. However, this experience doesn’t have to be painful for your callers. Incorporate these tips to help create a better customer journey. Continue reading
An effective customer relationship management system can dramatically transform the performance of your small business. By using an online system, the customer experience that you deliver is completely revolutionized. You go from being yet another vendor trying to sell something to an entity that offers solutions to real problems that your customers experience. Institute a customer relationship management system today, like the one found with Halloo phone systems. Continue reading
Ready to get started with Halloo? It’s really simple to set up your new virtual business phone service!
Continue reading In this day of instant messaging, nurturing leads is all about being swift and relevant.
Research shows that 35-50% of sales go to the vendor that responds first, according to InsideSales.com. Yet, roughly half of all inbound sales leads – from websites, social media and other marketing activities that bring in visitors – are never followed up. Continue reading
Cloud-based contact management systems are the way of the future. This type of software puts information at your fingertips from anywhere and streamlines lead nurturing and customer care. Yet, software investing is not something that is done lightly. Savvy managers understand that the right software can create efficiency, save money and increase profitability. The wrong software can do just the opposite. We want to make sure that you are getting all the best return possible on your Halloo cloud-based phone system and contact management system, so your business can improve. Continue reading
Because communicating is one of the most basic things we do every day, we may not recognize that what we’re doing is actually a form of public relations, community engagement, and reputation management. Continue reading
Having a business phone has long been a necessity. However, today it is more important than ever. Because of smart phones and the impulsive nature of today’s consumer, having telephones that are manned by competent staff members is critical to your success. Continue reading
“On-hold music” is an entire industry in itself, plus there are numerous opinions, studies, and articles that focus solely on the type of music you should play for customers when you put them on hold. Continue reading
You may never have thought of it this way, but as the owner of a business you’ve become an expert in your industry, a valuable position that can help generate sales leads. Continue reading
Your intention in setting up an automated phone system is undoubtedly, to ensure that your customers get the very best service possible. However, there are many consumers out there who simply hate getting a machine when they call anywhere. It is those callers that you must keep in mind when you are setting up your new automated phone system. Follow these guidelines and you are sure to create a system that even the haters can live with. Continue reading
