Every Company Has Multiple Personalities

Multiple ExtensionsWhen you start a company, even a small one, you tend to think of it as a single organism which will grow in time.  However, it won’t take long before you realize your company is made up of multiple organisms.

This is normal and good for your company.  If every branch acted the same way, then your company would probably fail.  They need flexibility to achieve their designated areas and you need to trust they will do so professionally. Continue reading

Waiting in Line on the Line

4Whenever I call my doctor’s office, I groan because I know I am going to be put on hold almost immediately and since it is my doctor, I need to actually stay on the line.  However, if I call a company to just ask about a product or get location/hours info and I get put on hold, I almost immediately hang up. Continue reading