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Screen Pops
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Screen Pops

CRM Screen Pops help your agents deliver world-class customer service by automatically accessing records in your existing Web-enabled CRM software or online directories.


  • Enable agents to personalize customer service by putting information about past calls, purchases, and service agreements at their fingertips when it is most useful.
  • Forget about costly, nightmarish integration contracts or CRM conversions—keep your existing CRM system intact & running as it does today.


  • Integrate Caller ID, DNIS, and queue information into existing Web-based information systems.
  • No API customization or programming required – our simple interface lets you configure this in one easy step.
  • Configure up to six screen pop triggers based on inbound, outbound ring, connect and release events.
This feature is available with the following Halloo Plans:
Feature: Halloo
Screen Pops Yes Yes Yes