CRM Screen Pops help your agents deliver world-class customer service
by automatically accessing records in your existing Web-enabled CRM
software or online directories.
BENEFITS:
Enable agents to personalize customer service by putting information
about past calls, purchases, and service agreements at their
fingertips when it is most useful.
Forget about costly, nightmarish integration contracts or CRM
conversions—keep your existing CRM system intact & running as it
does today.
HIGHLIGHTS:
Integrate Caller ID, DNIS, and queue information into existing
Web-based information systems.
No API customization or programming required – our simple interface
lets you configure this in one easy step.
Configure up to six screen pop triggers based on inbound, outbound
ring, connect and release events.
This feature is available with the following Halloo Plans:
Hosted Telecom
Services Improve Your Customer Service and Bottom Line
