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CRM Screen Pops help your agents deliver world-class customer service
by automatically accessing records in your existing Web-enabled CRM
software or online directories.
- Enable agents to personalize customer service by putting information
about past calls, purchases, and service agreements at their
fingertips when it is most useful.
- Forget about costly, nightmarish integration contracts or CRM
conversions—keep your existing CRM system intact & running as it
- Integrate Caller ID, DNIS, and queue information into existing
Web-based information systems.
- No API customization or programming required – our simple interface
lets you configure this in one easy step.
- Configure up to six screen pop triggers based on inbound, outbound
ring, connect and release events.
This feature is available with the following Halloo Plans: