Live Agent Console gives your employees easy access to call
management features, queued calls, and quick-click dial capabilities,
helping them interact with your customers more efficiently and
productively. This unique Rich Internet Application provides live
call control via a standard Web browser!
The Supervisor Console helps Supervisors and Administrators train
employees and ensure high-quality customer service by enabling them to
Monitor or Barge-In on agent calls from any telephone. Like the
Live Agent Console, the Supervisor Console provides real-time,
interactive call control via a Rich Internet Web application.
BENEFITS:
Your employees can be up and running comfortably with your new
system’s capabilities in just minutes.
Easy, intuitive access to call management features, queued calls, and
quick-click dial capability.
Monitor queue and agent status at-a-glance from any Internet
connection.
Answer queued calls as needed, without disrupting the queue or adding
yourself to the available queue extensions.
HIGHLIGHTS:
Local, remote, and mobile agents have access to all the Agent Console
features they need, from anywhere they can access the Internet.
No software installation—even the Agent Console is entirely
Web-based
Monitor or Barge-In on agent calls from any telephone, at any time.
(Supervisor console)
This feature is available with the following Halloo Plans:
Hosted Telecom
Services Improve Your Customer Service and Bottom Line
