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Live Agent Console
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Live Agent Console

Live Agent Console gives your employees easy access to call management features, queued calls, and quick-click dial capabilities, helping them interact with your customers more efficiently and productively. This unique Rich Internet Application provides live call control via a standard Web browser!

The Supervisor Console helps Supervisors and Administrators train employees and ensure high-quality customer service by enabling them to Monitor or Barge-In on agent calls from any telephone. Like the Live Agent Console, the Supervisor Console provides real-time, interactive call control via a Rich Internet Web application.

BENEFITS:

  • Your employees can be up and running comfortably with your new system’s capabilities in just minutes.
  • Easy, intuitive access to call management features, queued calls, and quick-click dial capability.
  • Monitor queue and agent status at-a-glance from any Internet connection.
  • Answer queued calls as needed, without disrupting the queue or adding yourself to the available queue extensions.

HIGHLIGHTS:

  • Local, remote, and mobile agents have access to all the Agent Console features they need, from anywhere they can access the Internet.
  • No software installation—even the Agent Console is entirely Web-based
  • Monitor or Barge-In on agent calls from any telephone, at any time. (Supervisor console)
This feature is available with the following Halloo Plans:
Feature: Halloo
Free
Halloo
Biz
FlexCall
Center
Live Agent Console     Yes
 

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