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Live Agent Console

Live Agent Console gives your employees easy access to call management features, queued calls, and quick-click dial capabilities, helping them interact with your customers more efficiently and productively. This unique Rich Internet Application provides live call control via a standard Web browser!

The Supervisor Console helps Supervisors and Administrators train employees and ensure high-quality customer service by enabling them to Monitor or Barge-In on agent calls from any telephone. Like the Live Agent Console, the Supervisor Console provides real-time, interactive call control via a Rich Internet Web application.

BENEFITS:

• Your employees can be up and running comfortably with your new system’s capabilities in just minutes.
• Easy, intuitive access to call management features, queued calls, and quick-click dial capability.
• Monitor queue and agent status at-a-glance from any Internet connection.
• Answer queued calls as needed, without disrupting the queue or adding yourself to the available queue extensions.

HIGHLIGHTS:

• Local, remote, and mobile agents have access to all the Agent Console features they need, from anywhere they can access the Internet.
• No software installation—even the Agent Console is entirely Web-based
• Monitor or Barge-In on agent calls from any telephone, at any time. (Supervisor console)

This feature is available with the following Halloo Plans:

	Feature: Halloo Office FlexCall Center Live Agent Console