Live Agent Console gives your employees easy access to call
management features, queued calls, and quick-click dial capabilities,
helping them interact with your customers more efficiently and
productively. This unique Rich Internet Application provides live
call control via a standard Web browser!
The Supervisor Console helps Supervisors and Administrators train
employees and ensure high-quality customer service by enabling them to
Monitor or Barge-In on agent calls from any telephone. Like the
Live Agent Console, the Supervisor Console provides real-time,
interactive call control via a Rich Internet Web application.
Your employees can be up and running comfortably with your new
system’s capabilities in just minutes.
Easy, intuitive access to call management features, queued calls, and
quick-click dial capability.
Monitor queue and agent status at-a-glance from any Internet
Answer queued calls as needed, without disrupting the queue or adding
yourself to the available queue extensions.
Local, remote, and mobile agents have access to all the Agent Console
features they need, from anywhere they can access the Internet.
No software installation—even the Agent Console is entirely
Monitor or Barge-In on agent calls from any telephone, at any time.
This feature is available with the following Halloo Plans: