Intelligent Call Routing (Automated Call Distribution) gives you
powerful tools to distribute incoming calls across multiple extensions
inside and outside your phone network.
You’ll never miss another lead because a potential customer doesn’t
leave a voice message.
BENEFITS:
Optimize your employees’ productivity by routing calls according
to their ability, skillset, and responsibilities.
Handle your most urgent calls first, using Queue Prioritization.
Setup a virtual call center with work-at-home agents.
Give your agents maximum flexibility while ensuring your callers can
always reach someone to help them with Find-me / Follow-me routing for
each agent extension.
HIGHLIGHTS:
Send calls in the queue to the best agent based on any of several
different rules: least busy, longest idle, round robin, and more…
Program queue priorities to ensure that more urgent calls get answered
first. Customize your on-hold escape options by queue to provide the
best possible caller experience.
This feature is available with the following Halloo Plans:
Hosted Telecom
Services Improve Your Customer Service and Bottom Line
