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Reporting and Analytics
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Reporting & Analytics

Our Reporting & Analytics give you up-to-the-minute, easy to read reports showing individual agent and queue statistics to keep you on top of your call center’s performance:

BENEFITS:

  • Monitor and manage the length of time your callers wait to reach an agent
  • Compare current data with historical information to track trends in your call center
  • Track agent productivity over time, and reward agents for their efficiency.
  • Manage performance of both local and remote agents in real-time
  • Track call volume in real-time to maintain adequate call center staffing

HIGHLIGHTS:

  • Browser-displayed reports can be accessed from anywhere
  • See key data in real-time so you can manage your contact center when it needs it most
This feature is available with the following Halloo Plans:
Feature: Halloo
Free
Halloo
Biz
FlexCall
Center
Reporting & Analytics     Yes
 

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