What is a DID Number?

In the telecommunications industry, a DID number is a direct inward dial number. Callers who use a DID number do not go through an auto attendant or a receptionist who redirects calls, but directly to the right department or individual. They provide easy access to staff members who are not typically on the phone.

DID numbers are actually virtual numbers. They offer you the option to give certain individuals direct lines without needing several phone lines. This makes telephone service more cost effective for your business. DIDs offer significant advantages to your company. Continue reading

Generating the Right Leads For Your Business and Nurturing Them

Yes, it’s true that when it comes to marketing, casting the net wide is a proven strategy. However, doing so can also lead to large numbers of leads which can consume the valuable time of your sales staff. If you plan to use methods that will generate a big number of leads, have a strategy in place to deal with those leads effectively and quickly. Continue reading

Choosing a Phone System That Fits Your Business

Equipping your business with the technology needed to be a success can be complicated. There are a multitude of factors to be considered in order to find the perfect fit for your business. Phone technology is no different. There are many products out there that give you an array of options to work with when it comes to telephony. When you are in the market for a sophisticated phone system for your business, be sure to consider all the factors. Continue reading

5 Actionable Ways Collaborative Efforts Can Be Made Easier

Team work is essential to the success of any business. If you are just starting out, your team may comprise of you and a few mentors or trusted friends. If your business is more developed, it may be a team of professionals you have handpicked. Whatever the makeup of your team, certain tools can make collaborative efforts infinitely easier. Continue reading

Top 5 Tools Your Company Should Be Using to Communicate with Customers

Communicating with your customers and sales leads is vital to the success of your small business. Luckily, technology has made it easy to reach those individuals in a variety of ways, so that no matter how they typically get their information, you can deliver it to them. While there are an array of different methods of communication out there, 5 of them are non-negotiable because of the results they deliver. Continue reading

We Want You in the Spotlight!

At Halloo, we love hearing our customers’ stories! If you’d like to share more about your business and how you incorporate Halloo’s phone system into your daily life, please email us at marketing[at]halloo[dot]com. Our marketing team will set up a time to chat more about all that you do. Your story could be featured in the customer spotlight sections of upcoming newsletters and blog posts! Continue reading

First Call Resolution Tips for Happier Customers

Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading

Boost Your Business Image

As a business, the communication and image presented by your organization, creates the first impression. Since the window of opportunity to convey a positive first impression is very short, it’s important to ensure your business image is one that will attract customers and distinguish your company from the competition. Continue reading