One of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading
You can receive faxes to your Halloo account if you have a Halloo Biz or Halloo Flex Center account. Halloo Fax provides you with a dedicated toll-free number for your inbound faxes. You can manage and view your faxes online, or forward automatically as TIFF (image file) to multiple email recipients. Continue reading
Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to dedicate some time, energy, and curiosity into the process. Continue reading
You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:
- Voice messages — Listen to your messages without having to dial in to your account. Return calls and delete old messages with point and click simplicity!
- Forwarding number — Update your current find-me, follow-me setting so that you don’t miss any important calls.
- Contacts — Access and search your Halloo contacts database. Managing your contacts on Halloo allows you to store hundreds, even thousands of contacts easily and conveniently. Continue reading
You’ve undoubtedly heard the term “metadata” bandied about recently in the press, particularly as it applies to telephone logs. But what exactly is metadata, and how can it benefit your small business?
In short, metadata is information that helps to describe some “thing”, such as a phone number or code from a recently sold product. This collection of information is usually stored in a database where there are numerous categories that relate to each other in some way. This structure facilitates finding, sorting and filtering information of interest. Books, for example, have “titles”, “authors”, and “publication date”. Telephone calls have a “calling number”, “called number”, “time”, and “length”. This makes it easy to ask simple questions like, “show me all the calls from 415-555-1234 in the past 30 days” or “how many copies of The Great Gatsby have I sold?” Continue reading
Thanks to advances in web browser technology, the long time dream of incorporating two-way real-time audio and video directly into a web page is finally here. Previously, proprietary plugins and applications such as Adobe Flash and Skype were needed if you wanted to talk to someone on your computer.
ABC Bonding* has created a “virtual franchise” bail bond operation. Without increasing human resources, ABC now serves multiple counties, seamlessly and efficiently. ABC previously used a call answering service which it shared with its competition. However, the call transfer process along with the number of message inaccuracies was progressively choking its growth, and keeping ABC from getting ahead in the marketplace. Continue reading
Your virtual phone system can support your core business priorities, particularly those involving customer satisfaction. One of the primary strengths of small companies is their ability to tailor their service to customers with whom they have personal relationships and knowledge. Leveraging this natural advantage to its fullest becomes increasingly important as global supply chains and the Internet creates more competition in the market. While large companies may have natural advantages in bulk pricing and networks, customers of all shapes and sizes frequently continue to prefer responsive partners and vendors who can provide individualized service. Continue reading